Program Manager, Vendor Access Management

The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Why This Team is Essential to Waymo's Success:

Waymo is undergoing unprecedented growth, rapidly expanding into new cities (targeting ~20 new cities by EOY 2026) and launching new vehicle platforms. SWQOps plays a critical role in this expansion, making it possible to scale safely and efficiently. As part of SWQOps, the Tooling and Integrations team drives strategic initiatives that accelerate launch velocity for new products and automation.

This role reports to the SWQOps Tooling and Integrations Lead.

You will:

• Architect Data Governance: Design and manage centralized access control systems for the SWQOps organization, ensuring strict adherence to data security standards and "least privilege" principles.
• Bridge Tech & Security: Partner with technical leads and vendor managers to translate operational access needs into technical requirements for internal tooling enhancements.
• Own the Access Lifecycle: Lead the full project lifecycle for internal tool provisioning, from performing risk assessments to managing technical dependencies and cross-team delivery.
• Drive Tooling Innovation: Identify friction points in access workflows and partner with engineering teams to prioritize and implement automated, AI-driven solutions that reduce manual overhead.
• Ensure Operational Compliance: Communicate program decisions and security policies across all levels of the organization; develop training materials and SOPs to ensure global vendor teams and internal stakeholders stay compliant.
• Visualize Performance: Develop automated reports and dashboards (leveraging SQL and internal data tools) to monitor access health, identify potential security risks, and provide visibility to leadership.

You have:

• BA/BS degree and 6+ years of program management experience, specifically in access management, tool provisioning, or vendor operations within complex software environments.
• Proven ability to lead large-scale, multi-team initiatives from design through measurement, with a focus on structuring project plans and identifying technical dependencies.
• Ability to develop processes and policy frameworks for extended workforce access to proprietary sites, tools, and sensitive data materials.
• Advanced SQL and dashboarding skills (e.g., PLX/Looker) to audit operational datasets and drive automated reporting.
• Skill in maintaining technical documentation, complex workflows, and standard operating procedures (SOPs) while navigating technical ticketing systems.
• Strong interpersonal skills with the ability to influence technical leads and senior stakeholders to drive security and tooling outcomes.

We prefer:

• MBA or graduate-level experience in Operations, Business Strategy, or a related technical discipline.
• Certified Identity and Access Manager (CIAM) or equivalent professional security certification.
• Strong consulting and analytical skills; the ability to look at complex problems from multiple angles, be a thought leader and a systems thinker
• Ability to handle high-pressure environments and make quick, reasoned decisions during unplanned circumstances or rapid operational shifts.