Communication Center Coordinator - Ambulance Dispatch - FT

• Receives and screens calls in an efficient manner to minimize delays. Identifies and escalates emergency calls, issues, or complaints as appropriate in a timely manner.

• Facilitates the insurance pre-authorization process for non-emergency transport requests by identifying the correct payor and working through the established process with the appropriate broker. Documents correspondence, approvals, and reference numbers in the dispatch system.

• Communicates trip information accurately and concisely to CCPT leadership when a price quote for service is requested. Follows up with the caller in a timely manner.

• Works with other transport agencies or ride-share programs to obtain the most efficient and cost-effective service appropriate for the patient. Communicates the plan to the requestor and follows through to ensure the patient was transported as scheduled. Serves as a patient advocate by escalating or direct intervention when other agencies do not meet service expectations or timelines.

• Minimizes delays by direct data entry into the system while the caller is on the line.

• Reviews electronic medical records for demographic information, clinical information, or prior transport information to ensure an appropriate match of resources to patient need. Actively works to ensure the protection of private health information during this process.

• Cancels and reschedules appointments in the dispatch software program, using attention to detail to ensure the right patient and the right cancellation reason.

• Confirms future appointments by contacting the patient or facility directly. Works through scheduling changes or issues to ensure the call schedule is updated in real time.

Education: High school diploma or equivalent required.

Experience: none

Licensure, certification, and/or registration: American Heart Association Basic Life Support Health Care Provider (AHA BLS -HCP) required within 3 months of hire.

Other Minimum Qualifications: Demonstrates sustained proficiency in multi-tasking and prioritizing work. Uses service excellence principles in all communication to deliver an easy, empathetic, and solution-oriented experience for all callers. Uses closed loop communication and read backs to minimize errors. Must be proficient with keyboarding/typing and use of software applications, including Windows. Must demonstrate proficiency in multi-tasking and effective communication skills focused on customer service.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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