Commercial Sales Trainer

About Us

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Commercial Sales Trainer will equip the sales teams with the necessary clinical, technical, and selling skills to effectively promote and support the full portfolio Fulgent Genetics diagnostic services and products, including genomics, anatomic pathology, neurology, and oncology. They will develop, implement, and manage innovative solutions that support the introductory learning process for new hires as well as ongoing development of existing sales teammates.

Where possible, this position will support enterprise-wide sales training as well as development and rollout of new business initiatives. Qualified candidates for this role are specialized professionals with a hybrid of sales expertise, clinical knowledge, and instructional design experience. Key activities include defining training requirements, collaboration with subject matter experts, resource alignment, content creation, delivery, and evaluation to ensure proficiency.

Key Job Elements

• Develop Specialized Curriculum: Design and update training materials, e-learning modules, and workshops. Develop structured onboarding training programs following company verticals and lines of business.
• Deliver Technical & Sales Training: Conduct in-person and virtual training sessions for new hires and existing representatives; covering product knowledge, clinical applications, the competitive landscape, and regulatory compliance. Capture and maintain directionally correct training sessions to be accessible 24/7 in a virtual training library.
• Resource Engagement: Leverage strengths and best practices of proven performers to deliver relevant, repeatable, high quality learning experiences. Collaborate with subject matter experts to deliver clinical and technical education.
• Provide Field Coaching & Support: Spend time in the field with sales representatives, providing one-on-one coaching, observing sales encounters, and offering constructive feedback to improve talk tracks, negotiation skills, and outcomes. Engage with leaders to provide performance observations following field travel.
• Assess & Evaluate Performance: Measure the effectiveness of training programs through assessments and key performance indicators (KPIs), using data and feedback to continuously improve training methods and content. Ensure sales representatives are proficient in product knowledge, compliant offerings, and industry-specific sales techniques.
• Collaborate with Stakeholders: Partner closely with sales leadership, marketing, the medical practice(s), and technical support teams to ensure training aligns with product complexities, brand messaging, and business objectives. Coverage will include New Hire Sales Training, advanced training, new product launches/offerings, and acquisitions.
• Serve as a Subject Matter Expert: Act as a go-to expert on diagnostic workflows, market trends, and technical details to build credibility with sales teams and the medical professionals they engage with (e.g., clinicians, practice managers, C-suite executives, decision-makers, office staff).
• Ensure Compliance: Guarantee all training materials and sales practices meet stringent medical, legal, and regulatory requirements within the healthcare industry.
• Other Responsibilities: The ability to train teammates in effectively utilizing the CRM to meet company expectations, as well as business development and lead generation if or when training activity experiences a period of low demand.

Knowledge/Experience

• Bachelor's degree required or any equivalent combination of education, training, and experience.
• Training & Development certification preferred.
• Minimum of 4 years in instructional design, curriculum development and training delivery or any equivalent combination of education, training, and experience.
• Experience in the health care industry required.
• Ability to travel up to 50% of the time, including occasional weekends and/or evenings, for off-site training programs, trade shows, and sales meetings.
• Clinical Knowledge: A deep, technical understanding of referral workflows, laboratory operations, diagnostic offerings, and relevant disease states is essential to effectively train and build credibility.
• Sales Acumen: Proven track record as a successful medical sales representative.
• Communication & Presentation Skills: The ability to simplify complex scientific and technical information into clear, persuasive sales messaging for diverse audiences. Demonstrated success in development and delivery of training programs utilizing skills in instructional design, program design & development, and training technologies.
• Coaching & Mentoring Abilities: Strong interpersonal skills to build rapport, motivate, and guide sales professionals to achieve their goals.
• Analytical Skills: Competence in analyzing sales data and performance metrics to identify training needs and measure program impact.
• Adaptability & Problem-Solving: The capacity to adapt training methods to meet the specific needs of different learners and evolve in nimble environment.
• Accountability: Self-starter with a strong sense of ownership and ability to work autonomously. Well organized, able to meet deadlines, multi-task, and work in a dynamic environment where priorities or needs may shift.

Additional Professional Requirements

• Participate as an effective team member in creating a positive work environment.
• Demonstrate positive corporate citizenship.
• Ensure professional and timely communications in accordance with established protocols.
• Recognize and adhere to established company and department policies and protocol including, but not limited to:
  
  
  
  • Appropriate dress, behavior, electronic communications, and PTO policy.
  • Receptive to positive and constructive feedback.
  
  
  
  

Compensation

• The compensation offered is for the first year, and depends on several factors including but not limited to technical knowledge, sales acumen, training skills, total years of experience, and location. Total compensation for this role is between $150,000 - $180,000 in the first year of employment. Car mileage is expensed at current GSA rates.

Supervisory Responsibilities

• None

Reports To

• Regional Vice President

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

Safety and Work Environment:

• This position is office-based
• Adhere to Company and Departmental Specific Safety Guidelines.

Physical Demands:

• Standing, sitting, walking, bending, reaching, manual manipulation and lifting up to 25 pounds (primarily for carrying marketing materials, presentation equipment, luncheon goods, etc.).

Benefits include:

• Health, dental, vision, disability, life and AD&D insurance
• FSA and HSA plans
• Employee Assistance Program
• 401K plan
• Vacation time
• Annual sick leave
• Company-paid holidays
• Continuous education allowance
• Employee referral bonus program
• Childcare and commute allowance
• Voluntary elective benefits such as pet insurance, legal plan, accident, critical illness, and hospital indemnity insurance

For California residents, please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

https://tinyurl.com/FulgentCCPA

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.