Supervisor of Collections (Retail Lending)

Position Title: Supervisor of Loan Adjustment
Business Unit: Retail Lending
Reports To: Manager of Retail Loan Adjustments

Position Overview:
This position is primarily responsible for managing the activities of the Collections department, deciding proper action in larger and complex accounts, managing the department workflow and overseeing the training of staff in order to protect the Bank from loss and improve asset quality.

Primary Responsibilities:
Oversees and manage the activities of the department by coordinating all collection efforts, ensuring that collection efforts are being carried out according to Bank policies and procedures and with the Fair Debt Collections Act (FDCA) to obtain acceptable delinquency rates and charge-offs for the corporation.

Manages larger and complex accounts by collaborating with adjustors on special strategies, ensuring that all legal remedies and collection efforts have been implemented according to Bank policies and procedures and government regulations to reduce delinquencies with charge-offs.

Oversees the training of staff by designing effective and efficient training methods, ensuring that the implementation of training is effective and efficient and monitoring the actual skills and abilities of staff to achieve established goals and objectives in accordance with FDCA requirements and Bank policies and procedures.

Manages department workflow by organizing workflow and coordinating adjustor work hours with collection requirements where emphasis is placed on appropriate issues to increase productivity.

Develops and maintains a personal program for maintaining an adequate level of knowledge in loan adjustment, other banking matters and personal skills and demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
BA or BS

Minimum Years Experience:
3

Special Skills:
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience with collection-related policies, procedures and government regulations including the Fair Debt Collection Act.

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.