Sales Coordinator | Courtyard Faro Blanco Resort

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Key Responsibilities

• Provide administrative and operational support to the Sales Department, including data entry, report generation, correspondence, and document management.
• Assist with the preparation, distribution, and tracking of contracts, proposals, resumes, and departmental records.
• Support the coordination of group, catering, and event-related activity, ensuring accuracy and timeliness.
• Maintain up-to-date knowledge of hotel amenities, services, features, and hours of operation to confidently assist clients and internal teams.
• Ensure all sales files, reports, and correspondence are maintained with strict confidentiality and organization.
• Serve as a communication hub between the Sales Department, General Manager, department leaders, and hotel staff.
• Collaborate with the Front Desk and Operations teams to ensure seamless guest and group arrivals.
• Assist in maintaining a clean, organized, and professional sales office environment.
• Respond to incoming calls and inquiries in a courteous, professional, and timely manner.
• Support special projects and initiatives as assigned by Sales leadership.

Operational & Administrative Support

• Ensure compliance with daily Sales Department procedures and brand standards.
• Maintain working knowledge of office equipment, computer systems, and hotel sales platforms.
• Assist with preparing and maintaining statistical and performance reports.
• Help support the execution of sales initiatives, promotions, and site inspections.

Schedule & Availability

• Must be available to work a flexible schedule, including weekends, holidays, and varied shifts, based on business needs.

Qualifications

• High school diploma or equivalent required; additional hospitality or business education preferred.
• Minimum 1-2 years of administrative or hospitality experience, preferably within a hotel or resort environment.
• Prior experience supporting sales, catering, events, or guest relations is strongly preferred.
• Strong written and verbal communication skills in English.
• Proficient computer skills, including Microsoft Office; experience with hotel systems is a plus.
• Ability to prepare and manage reports with accuracy and attention to detail.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional demeanor with a service-oriented mindset.
• Local Florida Keys knowledge and experience strongly preferred.