Customer Service Specialist

Are you ready fora new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

In this role you'll make an impact by:

• Processing both domestic and international orders into the SAP system, reviewing for product availability, pricing accuracy, and proper delivery methods.
• Notifying and coordinating with CS Supply Coordinator, Sales and/or Shipping to assist in resolution of product supply issues impacting timely deliveries to the customers.
• Processing orders into deliveries for the warehouse/shipping department, within the agreed time frames, working with shipping, freight forwarders, and local/state agencies to secure and complete export documentation.
• Supporting Customer Service Requests (CSRs) through gathering required information from the customer, creating complaint case in SAP, ensuring all pertinent information is provided and is accurate for the Gatekeeper.
• Providing high level customer service through phone and email interactions with customers; Troubleshooting issues and proposing solutions; taking preventative actions to reduce and/or eliminate customer issue; Responding to customers within agreed time frames.
• Using due diligence in running daily reports to ensure on-time delivery is not adversely impacted by customer service errors. Following double check processes to ensure order entry accuracy to reduce customer service-related errors resulting in customer complaints.
• Creating and maintaining customer master data in SAP to ensure accurate and current customer specific information including contact names, emails, incoterms, transit time, and department specific note fields.

To succeed you must hold:

• High School Diploma or GED.
• 1+ year of Customer Service experience.
• Professional and effective written and verbal communication skills with the ability to ask pertinent questions to determine customer needs.
• Be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments
• Ability to multi-task and use two computer monitors at one time.
• Working knowledge of logistics and manufacturing processes within the company.
• Ability to perform calculations and conversions such as money, units, cells, etc.

Location: New Berlin, WI

Application Deadline: January 19, 2026

Expected Salary Range: $23/hr

Benefits you will enjoy:

• 401(k) with up to a 9% company contribution!
• Minimum of 3 weeks' vacation plus 12 holidays and 2 weeks of Wellness Time
• Health, Dental, Vision & Life insurance
• Healthcare savings account option with generous employer contribution
• Employee assistance program
• Parental leave
• Tuition reimbursement
• All benefits begin on your first day!

Could our purpose be yours? Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

Not the right fit for you?
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Stay alert: Avoid recruitment scams
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.