New

Client Services Representative (Floating)

North Carolina State University

$ 34,602 - $ 58,870

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Dec 20, 2025

Job Posting Information

Posting Number	PG194794SP
Internal Recruitment	No
Working Title	Client Services Representative (Floating)
Anticipated Hiring Range	$36,050 - $40,218
Work Schedule	M-F 8:00 am - 5:00 pm, occasional overtime & holidays required
Job Location	Raleigh, NC
Department	CVM Teaching Hospital
About the Department	The client service representatives act as a first point of contact for all potential and current clients, referring veterinarians, and visitors to the Veterinary Hospital. Ensure professional / effective communication and excellent customer service while completing all assigned duties. Duties include but are not limited to managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies. This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	As a Client Service Representative (CSR), you are the face and voice of the NC State Veterinary Hospital. You serve as the primary point of contact for our current and prospective clients, referring veterinarians, and visitors. This is a crucial role where your professionalism and commitment to excellent customer service directly impact the experience of every person (and pet) that walks through our doors. If you are a proactive communicator who thrives in a fast-paced environment, we want to hear from you. Key Responsibilities Your daily impact involves a blend of administrative excellence and compassionate communication: Client Interaction: Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process. Effective Communication: Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries. Scheduling & Coordination: Manage calendars and schedule appointments to optimize hospital operations and client flow. Financial Stewardship: Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies. Collaborative Support: Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs. Team Coverage: Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations. Requirements & Qualifications Communication Skills: Ability to maintain professional and effective communication under pressure. Customer Service Excellence: A genuine passion for helping people and providing a positive, empathetic experience. Administrative Proficiency: Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously. Adaptability: Readiness to support the team where needed most based on scheduling and operational requirements. Physical Requirements: Ability to lift up to 30 pounds, with or without reasonable accommodations.
Other Responsibilities	Other duties as assigned by supervisor and service clinicians.

Qualifications

Minimum Experience/Education	High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Qualifications	Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines. Excellent verbal and written communication skills, and strong organizational and multitasking skills. Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations. Ability to interpret VHC guidelines and client needs to determine emergency situations. Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	12/19/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	01/06/2026
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.

Position Details

Position Number	00111777
Position Type	SHRA
Position Classification Band Title	Administrative Support Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 34,602 - $ 58,870
Salary Grade Equivalency	NC09
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	192001 - CVM Teaching Hospital
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.