Service Parts Coordinator

Requisition ID:912001
Store #:E03505 Cal Coast Admin Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Service Parts Coordinator is responsible for managing the daily operations of the parts department, ensuring accurate inventory control, efficient order processing, & exceptional customer service. This position plays a vital role in supporting the service team, coordinating with internal & external partners, & maintaining the availability of critical components to support timely repairs & service delivery.

The ideal candidate is highly organized, detail-oriented, & customer-focused, with strong administrative & communication skills. This role contributes directly to operational effectiveness & customer satisfaction within the service organization.

MAJOR DUTIES & RESPONSIBILITIES

• Inventory Management: Maintain & oversee the parts inventory to ensure accuracy, availability, & timely fulfillment of service requirements.
• Order Processing: Create, process, & manage purchase orders & sales orders for parts through the company's ERP system, ensuring accuracy & efficiency.
• Parts Selection & Fulfillment: Pick, pack, & prepare parts required for service repairs or customer orders while maintaining high accuracy & organization.
• Record Keeping: Maintain accurate records of service repairs, parts usage, & transactions to support tracking, warranty claims, & audits.
• Customer & Staff Support: Provide timely & professional assistance to customers, technicians, & internal teams regarding part availability, order status, & delivery schedules.
• Vendor Coordination: Collaborate with manufacturers, vendors, & logistics providers to ensure timely sourcing, delivery, & replenishment of parts.
• Cycle Counting & Auditing: Conduct regular inventory counts & reconcile discrepancies to maintain accurate stock levels & prevent shortages or overages.
• Reporting & Analysis: Track & analyze parts usage, inventory trends, & sales data to identify cost-saving opportunities & optimize stock efficiency.
• Sales & Process Improvement: Support initiatives to improve parts sales performance, streamline ordering workflows, & enhance overall departmental productivity.
• Cross-Functional Collaboration: Work closely with the Field Service, Depot Service, & Customer Service teams to coordinate parts shipments, manage backorders, & ensure seamless communication across functions.
• Customer Communication: Communicate proactively with customers regarding order confirmations, shipping updates, & issue resolution to maintain a high standard of service.

BASIC QUALIFICATIONS

• High school diploma or equivalent required.
• Minimum 1-3 years of experience in parts coordination, inventory management, or administrative support (experience in a service or repair environment preferred).
• Strong organizational skills & the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail & accuracy in order processing & record keeping.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) & comfort using ERP or inventory management software.
• Strong communication & interpersonal skills for effective collaboration with internal teams & external partners.

PREFERRED QUALIFICATIONS

• Experience in the ophthalmic, optical, or medical device industry.
• Experience supporting field or in house service operations.

Pay Range:19.26-24.80

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.