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Job Summary : Job Description Essential Responsibilities: 1. Fiscal Responsibility
- Manages time productively in the completion of duties relating to operations, staff, productivity, efficiency, department staffing, and unexpected events.
- Coordinates staff activities/assignments in collaboration with the director to develop and flex schedules based on unit needs.
- Utilizes automated time and attendance system to verify employee hours; monitors overtime/discrepancies; prepares variance justification; approves unscheduled overtime, and arranges coverage for call-ins or other unscheduled absences as needed.
- Provides input for budget preparation; monitors to decrease budget variances; confers with the director on merit increases; monitors judicious use of supplies and approves purchase requisitions within scope of responsibility.
- Maintains up to date competency specific to Radiation Oncology coding and billing and has awareness of legislative changes.
- Monitors key partnership metrics and financial impacts of those partnerships
2. Quality
- Covers unit based responsibilities for Director in his/her absence and participates in the interviewing/hiring process as directed.
- Assists in the completion of performance evaluations; provides feedback and counseling related to performance/attendance; and maintains documentation of disciplinary actions.
- Communicates concisely and clearly with physicians, ancillary services, directors, staff, and all partner relationships.
- Participates in CQI teams, task forces and project groups to assure unit compliance to regulatory/professional standards and provide resource to staff.
- Directs chart review related to unit based projects and collects data for monthly review/reporting and assists in updates to automated systems and data collection.
- Maintains Commission on Cancer Accreditations (CoC and NAPBC) and ASTRO APEx Accreditations. Facilitates Cancer Care Committee, Cancer Conferences and tumor registry program. Responsible for maintaining and filing all reporting functions for RQRS, State reporting, etc.
- Holds Partners accountable to for key metrics and quality. Has regular meetings with partners to review outcomes and impact of the partnership.
3. Patient Satisfaction
- Promotes and practices rounding, timely response, service recovery and staff recognition to increase consumer assessment of service.
- Promotes and practices relationship based care including patient and their family/healthcare representative and anyone they identify.
- Ensures patient rights are explained and respected by all they come in contact with during their visit/stay.
- Participates in hospital sponsored and external events to raise healthcare awareness and/or provide education or support to the community. Serves as liaison for cancer programming partnerships.
- Reviews key satisfaction metrics with partners
4. Patient Safety
- Maintains communications system for reporting actual or potential problems to Director; completes objective assessment of cause and scope of problems in conjunction with Director.
- Develops, monitors, and revises policies and procedures for evidence base practice, ensures accurate patient handoff.
- Monitors staff performance for appropriate application of patient safety devices/ professional practice, and educates as necessary.
5. Professional Growth
- Takes self-directed approach to learning and follows up on recognized needs and corrective action plans; provides and accepts information, feedback and suggestions from others in a positive manner to improve practice..
- Participates in professional organizations related to specialty area and networks with peers at educational opportunities.
- Encourages staff development, e.g. professional organizations, certifications, pursuit of higher education and facilitates staff attendance at mandatory and continuing education/in-services.
- Participates in orientation of staff, educational needs assessments, mentoring, completion of unit competencies and staff education files.
6. Customer Service
- Meets Hospital identified customer service standards; addresses ethical issues, and promotes commitment to co-workers.
- Exemplifies excellent guest relations to patients, visitors, physicians, coworkers, government entities and the public; is courteous and shows compassion and respect; conforms to and holds co-workers accountable to the Service Excellence standards.
- Demonstrates excellent communication and interactions to communicate shared vision and promote interdepartmental relationships.
Skills and Abilities:
- Upholds strict confidentiality and demonstrates professionalism in all interactions.
- Effectively communicates and collaborates with individuals at all levels, including patients, physicians, and cross-departmental teams.
- Maintains composure and emotional stability under high-pressure situations such as heavy patient volumes, complex interpersonal dynamics, and stressful events.
- Adapts quickly to schedule changes, interruptions, and evolving priorities.
- Embodies and promotes HRH Values while striving toward the organization's vision.
- Exhibits strong problem-solving and analytical skills to address complex challenges.
- Demonstrates ability to plan, allocate, and manage resources efficiently; clearly communicates expectations, follows up, and resolves issues proactively within established timelines.
- Possesses exceptional collaboration and influencing skills to drive team success.
- Maintains the highest level of professional and ethical conduct with a results-driven mindset.
- Consistently measures performance and achieves defined outcomes.
- Fosters teamwork and builds effective relationships across all areas of HRH.
Educational Requirements
Licenses or Certifications
- Active RT(T) or RN license required
*Job descriptionis not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, with or without notice due to business need. Work Shift : Day Shift (United States of America)
Scheduled Weekly Hours : 40
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Hendricks Regional Health
Dec 16, 2025