New

Patient Experience Navigator

TEKsystems
$20.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, D.C., Washington
Dec 13, 2025
Patient Experience Navigator Location: Washington, DC (On-site) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Contract Duration: 3 months (with potential for extension or permanent conversion) About the Role We are seeking a Patient Experience Navigator to join a high-volume healthcare environment and play a key role in supporting patient relations and service excellence. This position is ideal for someone who thrives in a fast-paced setting, has strong customer service skills, and is passionate about creating a positive experience for patients and families. Responsibilities * Coordinate administrative functions for the Patient Relations and Decedent Affairs departments, including calendar management, meeting minutes, supply ordering, and expense tracking. * Serve as the first point of contact for patient inquiries via phone, email, and walk-ins; triage compliments, complaints, and grievances to the appropriate staff. * Prepare weekly patient advocacy analytics reports and assist with compliance tracking. * Organize family meetings, follow-up letters, and ensure timely resolution of patient feedback in accordance with state and federal regulations. * Process paperwork related to decedent affairs and liaise with the Medical Examiner's Office; maintain accurate data in hospital systems. * Support HR-related activities such as file maintenance and occupational health compliance. * Assist with budget preparation and monitoring for designated cost centers. * Act as a departmental liaison with internal teams and external vendors. * Deliver exceptional customer service and foster a culture of empathy and patient-centered care. Required Skills & Qualifications * Education: Bachelor's degree preferred (Healthcare, Hospitality, Marketing, Communications, or Business). Associate degree considered with relevant experience. * Experience: * Strong background in customer service and conflict resolution. * Comfort handling high-volume calls in a healthcare setting. * Familiarity with EMR/EHR systems (Epic experience preferred). * Excellent communication skills, empathy, and ability to manage sensitive situations professionally. * Strong organizational skills and attention to detail for data entry and documentation. Nice-to-Have Skills * Experience with RL Solutions or similar complaint management systems. * Previous healthcare or patient-facing experience. * IDX training (or willingness to learn). What's in It for You * Opportunity to work with one of the largest healthcare organizations in the region. * Gain valuable experience in patient relations and service excellence. * Metro-accessible location with shuttle service; parking available for a monthly fee. * Monday-Friday schedule, no nights or weekends. * Potential for future opportunities within the organization. Compliance Requirements * background check, drug screening, and medical clearances (MMR, Varicella, TB, Flu). We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Washington D.C., DC. Pay and BenefitsThe pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Washington D.C.,DC. Application DeadlineThis position is anticipated to close on Dec 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.