Bob's Credit Lead

Job Overview

Bob's Discount Furniture is hiring a dynamic, guest-focused leader to oversee our in-store alternative financing program. In this high-impact role, you'll partner closely with store leadership to support guests who may not qualify through traditional credit and help them explore accessible, flexible financing solutions.

You will guide daily program operations, drive strong application conversion, coach a small team, and play a key role in overall store performance. While this is not a retail store leadership role, you are the in-store expert responsible for leading the success of Bob's alternative financing program.

If you thrive on guest interaction, influencing results, and empowering teams, this role is an exciting opportunity to make a meaningful impact.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences each candidate contributes. The Credit Lead role requires a blend of customer engagement, performance leadership, operational discipline, and problem-solving. If you enjoy building relationships, coaching others, and driving measurable results, you'll excel here.

Key Skills for Success

Core Competencies & Expertise

• Program Leadership & Execution - Ability to lead an in-store financing program, monitor KPIs, and drive performance improvements.
• Guest Engagement - Skilled at guiding guests through alternative financing conversations with empathy, clarity, and transparency.
• Sales Partnership & Enablement - Strength in collaborating with store leadership and sales associates to identify guest needs and maximize program utilization.
• Team Coaching & Development - Proven ability to guide, train, and support financing team members to achieve high performance.
• Analytical Thinking - Comfortable reviewing data, identifying trends, and adjusting strategies to increase approvals, conversion, and average order value.
• Operational Accuracy - Strong attention to detail and proficiency with technology, reporting tools, and web-based systems.
• Communication & Influence - Clear, professional, and persuasive communication with guests and store teams.

Preferred Competencies & Skills

• Experience with consumer financing programs or alternative lending
• Knowledge of omni-channel sales processes and customer engagement
• Ability to manage coverage planning and scheduling for a small team

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we're committed to building a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Tuition reimbursement, Workday Learning on-demand classes, and leadership development pathways
• Employee Discount starting Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob's, our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-shape how we work and who we are. These values guide our guest interactions, team partnerships, and decision-making every day.

Minimum Qualifications

• 3+ years of experience in retail, financing, or customer service leadership
• Demonstrated ability to drive business results and team performance
• Exceptional interpersonal and communication skills
• Strong attention to detail and comfort using technology and reporting tools
• Ability to work a flexible retail schedule, including weekends and evenings
• High school diploma or equivalent required; some college preferred

Diversity Is a Core Value at Bob's

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of our team, you're valued, appreciated, and encouraged to be your authentic self.

We are committed to creating a workplace as diverse as the communities we serve.

Bob's Discount Furniture is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran status, or any protected category under applicable law.

If you need assistance completing the application process due to a disability, please contact talentacquisitionteam@mybobs.com. This contact is for accommodation requests only.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.