Business Analysis Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until [01/10/2026].

The Manager Business Analysis drives strategic transformation across the Lead-to-Opportunity (L2O) organization as part of our Agentic-first enterprise, owning complex, enterprise-wide initiatives that enhance the seller, operators, and partners experience while ensuring operational excellence. This role operates in a dynamic, fast-paced environment requiring exceptional adaptability and comfort with ambiguous, rapidly evolving priorities across multiple concurrent workstreams. This individual contributor role requires proven Business Analysis expertise and proven success implementing complex Salesforce projects across enterprise environments.

Key Responsibilities:

Operational Excellence

• Execute intake and prioritization frameworks for L2O initiatives
• Facilitate organizational alignment and decision-making processes
• Serve as Subject Matter Expert for complex business analysis challenges

Strategic project Impact

• Own end-to-end delivery of cross-functional transformation initiatives
• Drive L2O portfolio prioritization and strategic roadmap alignment
• Lead enterprise-wide process optimization with measurable business outcomes

Dynamic Environment Navigation

• Rapidly pivot between strategic initiatives while maintaining quality and stakeholder alignment
• Navigate ambiguous requirements by synthesizing incomplete information into actionable insights
• Manage multiple concurrent projects across diverse functional areas with competing priorities
• Adapt communication and approach based on real-time organizational changes and emerging business needs

Required Skills / Experience:

• 7+ years of Business Analysis experience with proven track record of leading complex, enterprise-wide initiatives
• Demonstrated experience presenting to and influencing senior leadership
• Proven ability to own and drive strategic projects end-to-end with measurable business impact
• Experience with Agentforce or similar agentic platforms
• Advanced stakeholder management skills across all organizational levels, from technical teams to C-suite executives
• Strategic thinking combined with tactical execution excellence - ability to "zoom" between big picture strategy and granular implementation details
• Proven track record of driving organizational change and transformation initiatives
• Proven ability to thrive in ambiguous environment with incomplete information
• Demonstrated success managing multiple high-priority initiative simultaneously with frequent context switching
• Proven track record of success in high-ambiguity, rapidly changing environments
• Demonstrated ability to context-switch efficiently between strategic and tactical work
• Experience managing competing priorities with grace under pressure
• Expert-level Salesforce platform knowledge with deep understanding of enterprise architecture and business process optimization
• Portfolio and program management experience in technology organizations
• Proven success in facilitating organizational alignment and decision-making processes
• Exceptional communication skills with ability to adjust messaging strategically for different audiences and contexts
• Salesforce certifications in Administrator and Sales Cloud Consultant

Desired Skills/ Experience:

• Salesforce certifications (Business Analyst, Advanced Administrator)
• Experience in Sales Operations roles
• Consulting or transformation experience in enterprise environments
• Experience with change management methodologies and organizational development
• Hands on experience with data analysis and business intelligence capabilities

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.