Machine Control Product Specialist

Job Location:Westminster, CO, OR Dayton, OH, onsite

Business Segment: Field Systems, Construction

Can you be the essential link between cutting-edge construction technology and customer success?

What You Will Be Doing

You will be responsible for providing Civil Construction product support, system testing, and training to resellers and end customers globally.

Products or systems you will support include, but are not limited to:

• Machine Control systems: Earthworks, Roadworks, Groundworks, and Siteworks Machine Guidance systems
• Office Software: Worksmanager, Trimble Marine Construction, Trimble Business Center, and WorksOS

Travel requirements for this role are expected to be up to 20%.

Key Accountabilities/ Key Outcomes

Operational

Success in this position will see you providing timely technical support, reducing downtime or underutilisation, and increasing customer satisfaction of our products. On a daily basis, this will include:

• Deliver fast and efficient solutions to business partners, resellers, regional service centers, end-users, and internal Trimble teams.

• Provide advanced technical product assistance on problems of diverse scope, where the analysis of data requires evaluation of identifiable factors.

• Participate in ongoing product development, representing the voice of the customer.

• Perform system acceptance testing.

• Develop technical communications in multiple media formats, including digital documents and videos.

Health and Safety

• Demonstrates participation in the hazard reporting process

• Demonstrates participation in the accurate reporting of incidents

• Contribute to a positive health and safety culture within the team

• Maintains a safe and clean work environment always

• Reads, understands, and follows all Safe Work Procedures

• Ensures access to, and wears the appropriate PPE

• Always work within the guidelines of the Trimble Health and Safety Policy or that of other PCBUs if off-site

• Undertake training as directed to ensure you are competent to safely operate the equipment.

Diversity and Inclusion

Trimble is committed to providing every employee with the opportunity to learn, grow, and excel in a respectful and collaborative workplace. We value diversity of gender, race, and nationality, knowing it drives our best thinking.

• Demonstrate inclusive behaviors that respect and value others

• Demonstrate collaborative workplace behaviors that value diversity of gender, race, and nationality

• Contribute to fostering an environment that provides opportunities for all to learn grow and excel

What Skills & Experience You Should Bring

• In-depth Product Knowledge: Comprehensive understanding of construction software applications, site positioning solutions and machine control systems with the ability to identify workflow defects.

• Reading schematics and blueprints: The ability to accurately interpret complex hydraulic schematics and diagrams is a foundational skill for assembly, maintenance, and troubleshooting.

• Electrical theory and principles: A solid foundation in how electricity works, including knowledge of concepts like voltage, current, resistance, and power.

• Welding processes: Proficiency in one or more welding techniques, such as MIG (GMAW), TIG (GTAW), Stick (SMAW), or Flux-Cored (FCAW) is advantageous.

• Troubleshooting, Analytical and problem solving skills: Ability to diagnose and resolve technical issues efficiently, ensuring minimal downtime and maximizing customer satisfaction.

• Technical Documentation and Training: Proficiency in creating comprehensive technical documentation, including troubleshooting guides, FAQs, and support bulletins, to assist in the resolution of customer issues.

• Effective Communication: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to audiences with varied technical backgrounds.

• Task Management and Productivity: Independently and efficiently manage and prioritize a high volume of technical support tasks, maintaining high-quality standards. This includes swift diagnosis and resolution of support cases, comprehensive testing, thorough documentation, and effective phone support, all while consistently performing at a high level.

• Physical requirements may include the need to occasionally bend, kneel, reach and climb to perform work. Employees must possess the ability to lift, carry, push and pull material / objects weighing up to 55 lbs. with the proper equipment.

• Field experience or higher education in a relevant field of study in various disciplines Geomatics, Mechanical, Civil, Electrical Engineering (previous roles examples; Survey Engineer, Lead Surveyor, Survey Manager, Data Prep specialist)

About Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation and logistics.

trimble.com

About Field Systems

Trimble Field Systems develops hardware, software and services that connect the site to the office for key industries around the world, including civil construction, surveying, mapping, automotive, marine, utilities and more. Leveraging decades of expertise and a commitment to driving innovative breakthroughs, we offer solutions that solve for today's most pressing challenges.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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