Electronic Payments Representative 1

Position Summary: The Electronic Payments Representative 1 provides customer service and technical support for ACH and wire customers, including support of third-party software vendors. Responsible for acquiring the knowledge and skills for all Electronic Banking operations.

Essential Functions:

• Provide customer service and technical support for ACH and Wire customers, including support of third-party software vendors.
• Verify incoming and outgoing wires in WireXchange software.
• Input outgoing wires into the WireXchange software.
• Balance ACH processing programs.
• Assist with setup and ongoing maintenance for new and existing ACH and Wire customers.
• Provide customers with technical support and operational training as needed, ensuring service level expectations are consistently met through all channels (phone, email, etc.)
• Responsible for acquiring the knowledge and skills for all Electronic Banking operations.
• Maintain a broad understanding of Reg. E., and NACHA rules and regulations.
• Provide customers and coworkers with professional, efficient and courteous service with all types of account inquiries and recognize ways to enhance their experience.
• Alert Supervisor and/or Compliance Officer to forgeries or suspicious activity. Be alert to deviation from policies and procedures.
• Participate in ongoing training and seminars.
• Prepare monthly and quarterly department reports.
• Perform other job-related duties or special projects as assigned.
• Regular and reliable attendance is an essential function of this position.
• Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.

Qualifications:

• Accurate and detailed
• Effective communicator
• Organized
• Self -directed and takes initiative

Working Environment:

Indoor work - occasional exposure to outdoor elements or hazards.

Occasional lifting and/or carrying up to 20 pounds.

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.