Team Leader Sales Admin Corporate Markets, Audience Solutions

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role:

Lead a dynamic team of Sales Coordinators within our Global Sales Admin department, supporting Health, Science, Marketing and Licensing Solutions and Sales Admin operations across multiple regions. This hybrid leadership role combines hands-on team management with continued operational involvement, offering the opportunity to drive both team development and revenue impact while maintaining direct connection to our sales support operations. As the team leader, you will coordinate team workload distribution, monitor service quality, and ensure effective support to Account Managers and Sales Representatives. The role entails handling team scheduling, performance discussions, and basic HR coordination. You will report to the head of the Global Sales Admin organization and facilitate communication between team members and sales admin management. As the team leader, you will maintain operational standards and process consistency across multi-regional activities and support team development through training coordination and knowledge sharing. The role requires the ability to balance individual coordinator responsibilities with team leadership duties to ensure seamless operations and customer service delivery.

How You Will Make an Impact

* A minimum of 3 to 5 years of experience in Sales Administration and Support in a B2B environment

* Leadership experience or strong interest in people development

* Strong background in sales operations, order processing, or customer support

* Experience with SFDC (Salesforce) and sales administration processes

* Ability to work in a complex tech stack environment using multiple systems

* Excellent communication skills and ability to work across multi-regional teams

* Strong organizational skills with attention to detail and process improvement mindset

* Flexibility to balance leadership responsibilities with hands-on operational duties

Job Responsibilities:

* Lead and develop a team of 4 to 5 Sales Coordinators, conducting weekly 1:1s and monthly meetings with Sales Managers

* Perform coordinator duties part-time including order processing, invoicing, and client support to maintain operational continuity

* Support department initiatives and process improvements to align Sales and Admin structure for maximum revenue impact

* Monitor SFDC Queue, aging/on-hold reports, contract compliance, and accounts receivable bypass for accurate reporting and risk mitigation

* Coordinate team workload distribution and monitor service quality to ensure effective support to Account Managers and Sales Representatives

* Handle team scheduling, performance discussions, and basic HR coordination

* Facilitate communication between team members and sales admin management

* Maintain operational standards and process consistency across multi-regional activities

* Support team development through training coordination and knowledge sharing initiatives

* Ensure compliance with Health & Safety policies, SOXA controls, and support annual audit processes <<<

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: