Underwriting Support Analyst I (Home Office Support) - Hybrid

This essential position operates in a hybrid work environment, with team members typically onsite 2-3 days per week. We're looking for someone who is flexible, dependable, and committed to supporting business needs - including being available for additional in-office days when needed. Your adaptability will be key to maintaining seamless operations and effective team collaboration.

WHAT WE CAN OFFER YOU:

• Estimated Hourly Wage: $20.00 - $24.25, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Provide administrative support to the Individual Life underwriting team. Responsibilities include preparing documents for scanning and mailing, assembling and filing materials, and transporting documents as needed. Address and resolve return mail address issues, process policy change requests, and perform other administrative tasks related to policy output and distribution. Utilize various document management systems to retrieve and manage correspondence efficiently.
• Review and verify the accuracy of system-generated status reports. Investigate and resolve complex cases involving confidential and sensitive information. Coordinate with Information Services (IS) and other Home Office departments to address system maintenance printer issues, troubleshoot output problems, and support the development of job quotations for in-house printing requests.
• Coordinate and manage the scheduling and printing of non-transactional and transactional local print. Verifies output and routing guidelines to determine appropriate distribution.
• Use multiple systems and tools to support underwriting workflows - from handling mail and overnight packages to working within digital systems like Content Navigator.
• Identify missing or incorrect information and make sure everything is complete before it moves on to the next step.
• Communicate clearly and professionally with internal teams and customers, ensuring a positive and responsive experience.
• Help improve processes by sharing ideas that make our work more efficient and our customer experience even better.
• Handle both digital and physical mail processes, including folding, mailing, and shipping policies or correspondence as needed.

WHAT YOU'LL BRING:

• A strong attention to detail - you notice when something doesn't look quite right and take the initiative to fix it.
• Technical comfort - you'll work across several systems and should be confident navigating computer programs and tools (Microsoft Office, data entry, email, etc.).
• A service mindset - you understand the importance of accuracy, follow-through, and professionalism in every interaction.
• Flexibility and reliability - you're dependable, adaptable to change, and ready to step in when the team needs support.
• Excellent communication skills, both written and verbal.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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