Call Center Pharmacist

A Pharmacist in our organization is a charismatic, team-oriented individual with a dedication to customer service and patient care. An intellectual with a working knowledge of business operations and financials, strong communication, astute problem-solving skills, and experience in retail/community pharmacy would be a good fit for this role.This position is located at our client site, Reading Hospital, in the pharmacy call center.

Location: Onsite West Reading, PA 19611

Hours: Monday to Friday from 7:00am-5:30pm EST.

Responsibilities:

• Perform prescription clinical and product verification using the pharmacy management system.

• Review and evaluate patient medication therapy for appropriateness and potential drug interactions.

• Conduct initial reviews and processing of prescriptions, including charge reviews and prescription transfers.

• Supervise pharmacy call center technicians and provide training as needed.

• Participates in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.

• Provide customer service to patients, addressing questions and concerns regarding medication therapy via telephone or other online means.

• Consult with prescribers to clarify and determine appropriate therapy as needed. Contact patients for follow-ups, clarifications.

• Establish streamlined communication between the call center and supported pharmacies.

• Ensure compliance with state and federal pharmacy regulations, including DEA and FDA guidelines.

• Monitor and manage inventory within the automated system, ensuring proper stock levels.

• Track metrics such as prescriptions clinically reviewed, flags resolved, and ACD phone metrics.

• Enter incident reports and participate in quality improvement initiatives.

• Supervise activities related to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance.

• Assist in the hiring, training, and performance management of pharmacy technicians.

• In collaboration with management, assists and reviews daily team scheduling and adjusts workflow and scheduling as appropriate to assure optimal patient care is maintained.

• Participate in departmental meetings and in-service training for pharmacy technicians.

• Work at onsite pharmacies if needed.

• Performs related duties as assigned.

Education :

Bachelor of Science Degree or Pharm D degree from an accredited School of Pharmacy. Current, unrestricted pharmacist license in Pennsylvania. 5 years of experience in ambulatory, retail, or mail-order pharmacy preferred.

Knowledge and Skills:

• Strong communication skills, both oral and written.

• Ability to work efficiently under time and volume constraints.

• Strong knowledge of pharmaceutical products and disease states.

• Strong organizational skills and attention to detail.

• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction.

• Proficient use of technology, with experience with Microsoft Office Suite. Experience with Epic is a plus.

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We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned