Specialist III - Quality

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

Position Title: Specialist III- Quality

Principal Purpose of Position:

• Proactively improve process and product Quality at Carpenter to increase First Time Through (FTT).

• Establish Critical to Quality measures (CTQ), Key Process Characteristics (KCC), Key Control Characteristics (KCC), control plans and FMEA.

• Increase customer satisfaction by reducing claims, remakes, scrap, and deviations from standard work.

• Establish framework for gathering and synthesizing data to effectively detect and solve quality issues to prevent recurrence using appropriate quality strategies, tools, and techniques.

• Stabilize processes and implement process controls (SPC) to establish and maintain process capability using statistical methods.

• Develop expertise in inspection, measurement and sampling methods and lead efforts for method improvements. (MSA)

• Along with Quality Manager, maintain policies and procedures related to AS9100, AS9120, Nadcap, ISO9001 and other related standards. Provides training on quality systems. Maintain the company's conformance to the standards and internal audit processes. Leads 3rd party and customer audits when required. Prepares documents for required management reviews.

• Review supplier audit findings to communicate their performance and discuss corrective measures, as necessary.

• Maintain a central Quality records database and ensures integrity of the data and data accessibility. Maintain customer required documents including PPAP's, VAP's, and Control Plans. Maintain systems and procedures for containment of non-conforming materials and products throughout the company. Assists in the completion of quality audits for Carpenter companies, customers, and third parties. Ensure that internal and customer corrective actions as well as customer claims are resolved in a timely fashion.

• Maintain supplier quality representative (SQR) requirements, as required by certain customers.

• Perform all other duties and special projects as assigned.

Dynamet Specific Duties

• Maintain data tables for claims, corrective actions, and other quality system specific requirements. Sustain a Teams based accountability process for quality systems and CAR resolution.

• Completes customer surveys and assists in the management of internal and customer specifications. Ensure that internal and customer corrective actions as well as claims are resolved in a timely fashion.

• Manages claims including communicating return of materials and assists others in the proper administration of claims processing. Oversees the administration of the document control system and ensures training records are being maintained properly. This includes overseeing the administration of third-party document storage for quality. Manages the process change approval process including communication to appropriate commercial personnel for notification to customers.

• Maintains the critical vendor approved supplier list, approves new vendors, and maintains their survey responses or certifications documents. Reviews outside processor chemistry certification reports to Dynamet and other incoming material certificates. Oversees the calibration system. Oversees the disposition of material from nonconformance reports. Responsible for verifying validation of new equipment and equipment relocations are completed in accordance with quality standards.

KNOW-HOW

Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills. In the space below, please list the minimum requirements within each of the categories.

Education and/or Training:

• High School required; 4-year college preferred.

Relevant Work Experience:

• 4+ years of experience required.

Planning/Organizing/Managerial Knowledge:
(Ranges from task-focused to integrating related functions, to broadly strategic integration)

• Requires in-depth experience, knowledge, and skills in own function.

• Uses best practices and knowledge of internal/external business issues to improve processes, products, or services.

• Solves moderately complex problems; takes a new perspective on existing solutions.

• Works independently with minimal guidance.

• Acts as a resource for colleagues with less experience; guides the work of other staff members.

• Ensures a safe workplace.

• Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business.

Communicating & Influencing Skills:
(Does the job require communication, reasoning with others, or changing behaviors?)

• Uses best practices and knowledge of internal/external business issues to improve processes, products, or services in own function. Has expertise in own function.

• Effectively manages small projects or sub-teams, including coordination of resources outside of own area.

• Forecasts and plans resource requirements for small projects or sub-teams.

• Monitors and controls costs within own work and may manage costs for small projects or areas.

• AS9100 and ISO9001 audit experience necessary.

• Familiarity with aerospace and medical customer requirements a plus.

• Experience in quality system management necessary.

• Understanding of engineering principles, standards, methods, and practices.

• Knowledge of disciplined problem-solving methods.

• Expert knowledge of quality system management.

• Expert knowledge of audit and corrective action processes.

PROBLEM SOLVING

Indicate those statements that describe the process by which this position solves problems. Show the % that the relevant statement represents among all problem solving done by this role. The sum of percentages indicated for each category should equal 100%. For each relevant statement, give an example of a problem and the method of resolution.

ACCOUNTABILITY

This describes the extent to which this position is answerable for actions and their consequences. It measures the effect of the job/role on end results.

For each type of Accountability, indicate an approximate dollar value of impact and whether the role has a Direct impact (controls end results or shares control with peer positions) or Indirect impact (generally informational, interpretive, analytical, or enables others to take action). If no dollar value can be determined, enter Non-Quantifiable instead of an amount.