Driver License Examiner Assistant (Lancaster East)

NOTE: This posting will close on November 10, 2025 or after 25 applications are received, whichever occurs first.

The Department of Transportation is actively looking to hire a Driver License Examiner Assistant in Lancaster County. This vital role within PennDOT involves supporting the Driver License Center by assisting customers at the service counter, thereby enhancing overall highway safety. A key responsibility of this position is the thorough examination of identity documents, which is essential in the fight against identity theft and fraud. By ensuring that all identification is accurately verified, the Driver License Examiner Assistant contributes significantly to maintaining the integrity of the licensing process and protecting the public from fraudulent activities. This position not only requires attention to detail and a strong understanding of identification protocols but also offers the opportunity to make a meaningful impact on community safety.

The Driver's License Examiner Assistant plays a crucial role at a Driver License Center, where they provide essential driver licensing services to the public. This position involves a range of responsibilities, including professionally greeting customers and engaging directly with them to verify identification, assist in completing application forms, and inputting data into online driver license application software. The assistant also distributes relevant forms and informational brochures tailored to the specific needs of each customer. In addition to these tasks, the assistant administers standardized knowledge tests to assess applicants' understanding of motor vehicle codes, driving laws, and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to ensure visual acuity meets required standards.

Furthermore, the assistant is responsible for entering test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough knowledge of the services offered and the requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. The assistant provides guidance on various services, such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), while being well-versed in the associated restrictions and endorsements. Upon request, they also generate Restoration Requirements Letters for customers who visit in person.

Additionally, the assistant ensures that the correct fee waiver codes are applied and properly documented whenever a fee waiver is necessary for processing customer transactions, adhering to all Fee Waiver Guidelines. They strictly follow the Driver and Vehicle Services Customer Service Policy and comply with all REAL ID regulations. Maintaining a clean, organized, and accessible work area is essential, as is the issuance and scanning of documents for non-native born U.S. citizens, ensuring that all procedures are executed with precision and professionalism.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Occasional overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.