EMS Communications Specialist, Ambulance Services- Oconee (PRN, Variable)

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.

• Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.

• Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.

• Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.

• Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.

• Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.

• Monitors resource availability and system status to support operational efficiency and response readiness.

• Adheres to HIPAA, confidentiality, and patient privacy standards at all times.

• Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.

• Supports a culture of safety, professionalism, and service excellence within the communications center.

• Verifies operational readiness of crews

• Accepts calls requesting medical transportation services.

• Dispatches calls and tracks unit movements.

• Coordinates the delivery of service in a safe, courteous and efficient manner.

• Obtains and documents patient information necessary for appropriate utilization ofresourcesand reimbursement.

• Prepares written documentation

• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - High School diploma or equivalent OR post-high school diploma/highest degree earned preferred

• Experience - No experience required.

In Lieu Of

N/A

Required Certifications, Registrations, Licenses

• The following certifications must be obtained during the orientation period and remain current, on-going:APCO Public Safety Telecommunicator (PST), APCO Emergency Medical Dispatcher (EMD), and CPR Certification

• Emergency Medical Technician (EMT)- Preferred

Knowledge, Skills and Abilities

• Ability to prioritize emergent and non-emergent requests for service

• Communication skills - Preferred