New

TRAINING & QA SPECIALIST

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Newton
2014 Washington Street (Show on map)
Nov 03, 2025
Summary Responsible for developing, implementing, and overseeing training programs for staff to ensure compliance with standards of care, regulatory requirements, and organizational policies. This role also involves conducting quality assurance activities to monitor and improve the quality of care provided to patients. Does this position require Patient Care? No Essential Functions -Design, implement, and evaluate training programs for clinical and non-clinical staff. -Conduct orientation sessions for new employees and ongoing training for existing staff. -Collaborate with department leaders to identify training needs and develop a curriculum that aligns with hospital goals. -Develop and implement quality assurance protocols to monitor compliance with regulatory standards and hospital policies. -Conduct audits and assessments to evaluate the quality of care and services provided. -Analyze data and prepare reports on quality metrics, trends, and improvement areas. Education Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in training, quality assurance, or a related role within a healthcare setting 2-3 years required Knowledge, Skills and Abilities - Proficient understanding of healthcare regulations and quality improvement methodologies. - Excellent communication and interpersonal skills, with the ability to engage and motivate staff. - Proficiency in data analysis and report generation, including familiarity with quality metrics. - Experience with instructional design and training development tools (e.g., LMS, e-learning platforms). - Proficient organizational and project management skills, with the ability to manage multiple priorities. - Ability to work collaboratively within multidisciplinary teams and foster a culture of continuous improvement. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.