Customer Accounts Specialist - Medical Billing

Position Title: Customer Accounts Specialist - Medical Billing

Work Location: Livermore, CA 94550

Assignment Duration: 6 months

Work Arrangement: Monday-Friday, 7:30 AM - 4:00 PM PST (100% Onsite)

Position Summary: In this role, you will be responsible for handling inbound calls regarding questions on billing statements and the follow-up of outstanding patient balances.

Background & Context: The position of Customer Accounts Specialist is within our Revenue Cycle Management located at Livermore, California.

Key Responsibilities:

* Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.

* Handle a variety of inquiry categories, including questions about patient statements, billing, and general questions.

* Helps reconcile patient accounts to ensure the correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurance.

* Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).

* Able to explain a billing statement and methodology.

* Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.

* Process requests quickly, accurately, and consistently with general supervision

* Submit adjustment / refund requests if needed.

* Keeps management informed of areas of concern and problems identified.

* Assists in monthly closing by assuring all appropriate information is entered into the system.

* Process credit card payments.

* Monitors hardship applications.

* Process correspondence, as assigned.

* Performs other related duties as assigned.

* Follows all HIPAA guidelines.

Qualification & Experience:

* High school graduate or equivalent required.

* Strong verbal and written communication skills.

* Knowledge of Revenue Cycle Customer Billing.

* Excellent oral and written communication skills preferred.

* Detail-oriented with a focus on exceptional customer service.

* Strong time management skills and ability to manage individual assignments.

* Ability to work in a team environment.

* Strong attention to detail.

* Requires the ability to work with and maintain confidential information.

* Secondary education or Medical Certification.

* Experience in the healthcare industry preferred.

* Knowledge of customer relationship management (CRM) tools and related analytics is desired.

* Experience with Microsoft Office - Word, Excel, and PowerPoint required.

* Familiarity with performance metrics and ability to meet identified targets required.

* Strong customer service skills and professional demeanor required.

* Working knowledge of HIPAA and the Affordable Care Act;

* Must have an aptitude for problem-solving and staff coaching/training;

* Must be able to communicate both written and orally in a business professional manner;

* Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees.

* Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions.

* Analytical skills are required.