IT Support Intern

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

IT Support Intern Overview:

Our 10-week internship program provides aspiring professionals with the opportunity to take flight in their careers by providing a dynamic and immersive experience that goes beyond traditional learning. We believe in nurturing talent, fostering creativity, and empowering individuals to develop their skills. Our interns receive hands-on experience, mentorship, a collaborative environment, career coaching, professional development, and networking opportunities.

As an intern, you will make an impact on the company by contributing to hands-on projects and critical business needs. You will own a project from start to finish with a goal to make a real business impact on Sun Country's operations. Upon successful completion of the summer internship program, you may be considered for employment opportunities within Sun Country.

The Summer 2026 Internship Program dates are June 2, 2026 - August 13, 2026.

Essential Roles and Responsibilities:

As an IT Support Intern, you will:

• Develop modules on the ServiceNow platform, including:
  
  
  
  • Configuration Management Database, Discovery, and Asset Management
  • Application Portfolio Management
  • Service Mapping
  • Event Management
  • Third party integrations
  
  
  
  
• Identify and build improvements to leverage self-service, automation, and AI throughout the IT Service Management workgroup, including the IVR and virtual agent
• Mature the fractal-like definition of CMDB and the Common Services Data Model and the observability practice using Dynatrace combined with integrations in ServiceNow
• Build dashboards within ServiceNow that accurately reflect key performance indicators (KPI) performance
• Reporting on industry-standard IT key performance indicators across all IT workgroups
• Leverage Usability and process-improvement best-practices in designing and implementing all work
• Participate in the seasonal station re-opening process to identify related opportunities
• Build processes, procedures, and best practices to satisfy all regulatory and requirements including SOX and PCI
• Adhere to industry-standard IT Service Management best-practices for ITIL and ITOM and accepted development and deployment standards during the entire development process
• Adhere to Sun Country brand standards as outlined by the Brand & Marketing teams

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Must be currently enrolled as a part-time or full-time student at a college (at time of application)
• Pursuing a degree in Computer Science, Industrial Engineering, or related field
• Proficient in Microsoft Office - Outlook, Excel, Word, PowerPoint
• Must be authorized to work in the U.S.
• Qualified candidates must pass a criminal history background check
• Able to complete the full 10-week internship program (June-August 2026)

Preferred Qualifications:

• Preferred graduation date in 2026 or 2027
• On- or off-campus leadership experience
• Effective interpersonal, verbal and written communication skills
• Proven project coordination skills with the ability to juggle multiple projects and establish priorities
• High degree of organization, self-motivation and creative thinking
• Ability to learn new systems quickly

Compensation:

$20.00 USD per hour. This is the base compensation hiring range for this role.

Classification:

Full-time, Non-exempt

Work Location:

This position is open onsite in Minneapolis, MN.

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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