New

Collections Supervisor

Waukesha County Human Resources
$30.91 - $42.91
life insurance, paid time off, sick time
United States, Wisconsin, Waukesha
Nov 03, 2025
SALARY RANGE $30.91 - $42.91 WORK ASSIGNMENT DETAILS Join Waukesha County as the Leader for the Collections Division! Are you an achiever? Someone always looking for a challenge and who collaboratively works with a team to accomplish a common goal? Do you possess the skills to manage performance, build a team environment, negotiate and enjoy working with others to bring resolution to an open matter? If you appreciate working in a fast-paced environment, this position situated in the Department of Administration Collection Division is suited for you! Want to know more about who we are and our vision? Waukesha County Collection Division is a first party collector and governed under State statute which separates us from third party collection agencies, we specialize in government debt and are looking to add an individual whose values align with our business plan and complement our team qualities. The Collection Division partners with over 100 government agencies on debt resolution, both internal to the county and external, throughout the State of Wisconsin. The specific types of debt collections the team collects include but not limited to: fines and forfeitures, court obligation from Family, Probate, Juvenile, Criminal and traffic, Health and Human Services obligations, Sheriff's Department Huber and jail fees, fees assessed by school districts, ambulance service obligations and other government debt. About the Role: Leadership & Influence: Manage a team of seven focused on resolving debts and generating revenue for essential services. Debt Resolution: Possess expertise in debt collection best practices, collections law, and statutory recover provisions of Wisconsin state and local government. Technical Ability: Administer collections case management systems, tax intercept, client revenue and statistical reporting portal. Continuous Improvement: work with the collections team and customers to use Six Sigma and continuous improvement techniques to drive efficiency and revenue recovery. Customer Service Focus:Drive initiatives that align with business success, and exceed customer expectations. What You Bring: Interpersonal Mastery: Exhibit outstanding communication and talent development abilities. Proven Leadership: Demonstrate robust management experience and adeptness in leading a team of collection professionals. Collaborative Problem-Solving: Possess a track record of effective collaboration with diverse stakeholders to resolve challenges. Join us and contribute to making Waukesha County a top-tier employer committed to excellence and innovation! Supplemental Information Please include a cover letter and resume, but not in lieu of your fully completed application. Prior to hiring, the successful candidate will need to pass a background investigation conducted by the Waukesha County Sheriff's Department. CLASSIFICATION SPECIFICATION To view the full classification specification for Collections Supervisor click here. To view the full Benefit Summary click here . 12/27/2025 Salary Range will be: $70,866 - $98,467 Minimum Training & Experience Requirements 1. High school graduation or GED equivalent. 2. Three (3) years of progressively responsible work experience involving independent research, investigation, paralegal work, financial collections, or closely related activities. Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic. About Us: Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?" Location: Located in the City of Waukesha, our campus offers an on-site cafe and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs. EEO: Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County. For further information visit:https://www.waukeshacounty.gov The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.