SOS Supervisor

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

Job description:

Summary:

In this role, you will supervise a team of about 10 individuals as you help them manage their workload, answer questions they may have, teach new processes and procedures, drive innovation, and promote a positive and productive working environment. As a leader on this team, you will help to grow and maintain a favorable working relationship with our direct-to-home Sales Representatives as well as customers of Vivint.

Primary Responsibilities:

• Time clock, pay changes, and other employee profile adjustments
• Monitor team questions and provide accurate and timely assistance
• Prepare for and hold regular and productive team meetings
• Ownership of projects assigned by leadership
• Motivate, coach, and manage team members to achieve department performance expectations
• Train team in diagnosing and resolving concerns effectively and efficiently
• Handle escalated situations from sales representatives or customers of Vivint
• Maintain a fun, hard-working culture and atmosphere
• Demonstrate the Vivint Missions and Values

Required Skills:

• Microsoft Office - PowerPoint, Teams, Excel, SharePoint
• Workday (Preferred)
• Salesforce (Preferred)

RequiredEducation/Experience:

• Must be 18 years old
• High school diploma
• Ability to obtain Utah Burglar Alarm DOPL license
• Ability to successfully pass a background check
• Experience leading and managing teams
• Call center experience preferred

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.