Deputy Director of Strategic Operations (Administrative Officer 3)

Are you searching for a chance to utilize your teamwork, management, and leadership skills to collaboratively enhance how our government works? Join the Department of General Services, General Services Secretary, Strategic Operations Division in this role as our Deputy Director of Strategic Operations (Administrative Officer 3). Help guide and work with all bureaus in DGS to assist them in improving process and procedures for our customers-other Commonwealth agencies and the people in Pennsylvania they serve!

This Deputy Director of Strategic Operations (Administrative Officer 3) is a member of the DGS executive office. You will be expected to make critical decisions and consult with senior leaders regarding project management, modernization, change management, strategic planning, and training in this position. Your work will center on leading and managing strategic, high-impact projects through data-driven approaches that align with agency-wide goals. This involves designing and refining planning frameworks, developing visual tools to track priorities, and applying structured problem-solving to address workflow inefficiencies and compliance gaps. You will support executive decision making through clear communication of complex data, prepare policy briefs and operational guidance, and contribute to budget planning and resource allocation. Collaboration with program leaders and the Policy Office throughout your work in this role will ensure tailored solutions and policy optimization that reflect best practices and strategic alignment.

In addition to project management, you will also facilitate training sessions and workshops that support operational changes and continuous improvement. This involves developing customized learning tools and coaching staff to build internal capacity for identifying and addressing performance gaps. Our team will rely on you to adapt training efforts to each program area's readiness and context, promoting effective change navigation. Your responsibilities will also contribute to broader organizational goals by leading initiatives that enhance culture, morale, and communication. This is key for supporting cross-agency coordination. You may also oversee special assignments or ad hoc projects as directed by leadership. Apply now, advance your career, and make a tangible impact with us!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Our office hours are 7:00 AM to 5:00 PM. Work hours total 7.5 hours per day and can be discussed in more detail during the interview.
• Telework: You may have the opportunity to work from home (telework) part-time, usually up to two days per week. This can be discussed in more detail during the interview. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Additional Requirements:

Preferred Qualifications (not required):

• Experience leading strategic projects that align with organizational goals and involve cross-functional collaboration
• Experience designing or implementing strategic planning tools such as dashboards, visual aids, or performance tracking systems
• Experience facilitating trainings, workshops, or change management sessions using frameworks like LEAN or process mapping
• Experience applying structured problem-solving methods to address workflow inefficiencies, compliance issues, or service delivery challenges
• Experience developing policy briefs, operational guidance documents, or executive-level reports to support decision-making

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.