Director of Operations

Brentwood, Tennessee

10-25%

• Full P&L expense management for dynamic, high-growth organization
• Directly responsible for all client-facing team members and for driving internal initiatives within Professional Services, Client Success, and Customer Support
• Liaison to Sales in the coordination of sales-to-PS transition activities
• Liaison to Product Strategy in the execution of client projects and relaying key client needs
• Oversight of project lifecycle and backlog by team and resource.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Identify potential operational problems, and prioritize initiatives to maximize efficiency, quality, customer satisfaction, and revenue.
• Ensure escalations, project challenges, and product enhancements required by contracts are driven to conclusion in a favorable manner to the customers benefit
• Inspire and motivate employees to perform at their best.
• Perform other job-related duties and responsibilities as assigned by the General Manager

• BA/BS college degree in related field or equivalent experience is required.
• Proficiency using MS Office products, including MS Project, Excel, Word, PowerPoint, and Visio.
• Excellent listening skills and ability to learn new content quickly.
• Understanding of software lifecycle as well as software deployment and implementation.
• Ability to think critically and identify opportunities for process improvement.
• Ability to communicate effectively with clients.
• Ability to deliver a highly detailed work product with little to no supervision and often with diverse, vague, or limited details.
• Work comfortably in an obscure environment when analysis of hypothetical situations need forethought to anticipate logical outcomes.
• Self-starter with the ability to complete projects with minimal oversight.
• Excellent interpersonal skills including verbal and written communication.
• Ability to prioritize and manage multiple projects and deadlines.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.