Product Trainer

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Product Trainer to join our ever evolving Enterprise Learning Team team and help us unleash the potential of every business.

About the role:

This role serves an audience in Business Development and Relationship Management, including Sales Development Representatives and Strategic Sales groups across APAC, EMEA, North America, and LATAM. You'll create blended learning programs incorporating eLearning, virtual live sessions and face to face facilitation approaches. The Product Trainer will work closely with Subject Matter Experts in Product Commercialization and Product to ensure the curriculum is accurate, engaging, and impactful. This position will play a key role in aligning product knowledge with organizational goals and enhancing team performance. Collaboration with the "Skills and Process Training" team is essential for creating compelling content.

What you'll own:

• Curriculum Development: Design and develop a comprehensive product training curriculum, including e-learning modules, instructor-led sessions, and hands-on practices. Ensure a unified look and feel across all Product Training Categories for our License to Sell program for commercial teams. The enterprise product curriculum will ensure sales teams are well-versed in positioning Worldpay's "TAKE" products suit using Worldpay's Enterprise Sales methodology.
• Blended Learning Delivery:Integrate eLearning, virtual live sessions, in-person sessions, and on-the-job training methods to create a blended learning experience.
• Content Creation and Management:Collaborate with subject matter experts to develop and regularly update learning content, ensuring accuracy, relevancy and alignment with business objectives. Support team development in instructional design using digital methodologies and quality assurance.
• Training Needs Analysis:Assess training needs with department heads and Go-To-Market leadership, analyzing performance metrics and feedback to align curriculum with sales competencies.
• Instructional Design:Apply instructional design principles & digital design methodologies to create engaging and effective training materials.
• Program Evaluation and Tracking:Measure training effectiveness through assessments, surveys, and performance metrics, ensuring alignment with learning outcomes. Ensure programs feed into the overall tracking of the License to Sell program via Articulate and SABA LMS.
• Project Management:Manage timelines and resources to ensure timely delivery of training initiatives.
• Stakeholder Communication:Serve as the main contact for training-related inquiries and provide regular updates.
• Ongoing Support:Provide ongoing support and coaching to sales teams for successful application of training content.
• Maintain a standardized Calendar of your Curriculum.
• Stay up to date with industry trends and best practices in sales training and the payments industry.

What you bring:

• 2+ years of experience developing training content, preferably in an enterprise setting.

• Proven experience in creating and implementing blended learning solutions.

• Dedicated to the continuous improvement of core programs within their ownership.

• Strong Collaboration skills to continuously enhance programs for sellers.

• Familiarity with e-learning platforms and learning management systems, preferably SABA LMS and Articulate 360 suite.

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.