New

Remote Patient Assistance Counselor II

TEKsystems
$18.00 - $23.80 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, North Chicago
Aug 13, 2025
About the Role We are seeking a dedicated and experienced Patient Assistance Counselor II (PAC) to support patients who are uninsured, underinsured, or facing high out-of-pocket medical and prescription expenses. This role is integral to helping patients access specialty medications through a patient assistance program, ensuring compassionate and efficient service to both patients and healthcare providers. Key Responsibilities * Provide high-quality customer service to patients and healthcare providers regarding specialty prescriptions. * Review and process patient applications, including insurance investigations and financial assessments. * Communicate outcome statuses clearly and professionally to patients and providers. * Maintain compliance with all program guidelines and confidentiality standards. Hours * Will be ASSIGNED a shift between 7:00am-7:00pm CST Mon-Fri - Candidates do not get to pick their shifts Requirements * Insurance verification and prior authorization expertise (5+ years) * Experience with working denied claims for commercial and government payors (5+ years) * Call center experience (5+ years). * High school diploma or equivalent. * A secure, private location to work from daily with fast and secure internet access. Preferred Skills * Professional appearance and adherence to dress code. * Strong attendance and punctuality; reliability is critical to contract extension. * Deep understanding of commercial and government insurance programs, billing, reimbursement, prior authorizations, appeals, and specialty pharmacy operations. * Ability to manage multiple priorities and meet deadlines with accuracy. * Strong technical proficiency and attention to detail. * Excellent written and verbal communication skills. * Positive and empathetic approach to customer service, even in challenging situations. * Minimum 5 years of experience in a regulated benefits environment. #priorityeast Pay and Benefits The pay range for this position is $18.00 - $23.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.