Senior Laboratory Customer Service Representative

Job Description

Tracks all specimens as primary point-of-contact. Receives, processes, and verifies specimen. Logs specimens into the information system.

Job Responsibility

• Handles telephone information requests promptly with courtesy, accuracy, and respect for confidentiality.
• Ensures appropriate ordering and turnaround of test results by monitoring transportation, receipt, and ordering information on each specimen; logs in test orders and registers patients, when necessary.
• Coordinates pick-up and delivery of supplies and reports to/from client offices; serves as a central dispatch for the laboratory motor vehicle operators.
• Submits accurate information needed for billing by reviewing client requisitions; contracts client offices for proper insurance coding, diagnosis codes, and all other pertinent billing information.
• Troubleshoots patient and client billing ensures; makes corrections and notifies hospital billing.
• Evaluates integrity of all types of laboratory problem specimens; investigates alternate courses of action to be taken to ensure positive resolution and client satisfaction.
• Collaborates with area supervisors, when necessary.
• Reviews all outpatients list on a daily basis and takes appropriate action to ensure quality of specimen collection and reporting of results.
• Receives interface orders in the laboratory information systems; verifies collection lists; maintains proper lever of supplies at all times.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).