Supervisor, Quality Assurance

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd

Division:Solutions

Job Posting Title: Supervisor, Quality Assurance

Time Type: Full Time

The Quality Supervisor supports the organization in the development, improvement, and implementation of the organization's Logistics Quality System.This position is responsible for ensuring the accuracy and quality of loads and shipments, handling shipping, and packaging issues,investigating, and correctingOS&D (over, short, and damaged) issues, and ensuring that the Distribution Center maintains compliance with applicable regulations.The position will also conduct Distribution Center audits and prepare SOPs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works in the Distribution Center, ensuring the quality of the loads and product shipments, handling any packaging issues (e.g., leaks), and investigating and correcting OS&D (over, short, and damaged) issues.

• Conducts audits of the Distribution Center, ensuring compliance with all established processes and procedures.
• Interpret regulatory requirements and provide guidance for effective compliance, as well as providing support for programs and projects, especially those requiring compliance.
• Ensure facility conformance to ISO / TS 16949 standard.
• Improve existing and develop new Standard Operating Procedures (SOPs), writing and implementing associated procedures and other documentation.
• Provide training and guidance when required on new / revised SOPs. Develop auditing material to ensure SOP content understanding.
• Conduct investigations of undesirable trends affecting the quality of products in distribution, performing root cause analysis, and developing and implementing corrective and preventive actions.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with management of supplying organization / factory.

• Serve as the primary contact for any external or internal audit, with responsibility to implement any resulting corrective actions.

OTHER DUTIES

• Performs other duties as required
• Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas / departments and be able to assist as a backup when the need may rise.

SUPERVISORY RESPONSIBILITIES

Shipping & Receiving Coordinate audits for all inbound and/or outbound product functions including unloading, checking, orderly stacking, storing, order pulling, staging, checking, labeling and loading. Assist with development, improvement and compliance of operating procedures.

Labor management Assist with associate relations, training, and personnel development. Provide timely performance appraisals and counseling.

Written communication Transmit e-mails to UTi representatives and PASA (when required), write corrective/preventive actions, complete reports for operations manager, follow-up with attendance reports, write counseling memos and write/perform evaluations. All communications must be accurate and professional.

Verbal communication Assist with conducting daily startup meetings, encouraging associates to provide feedback and work as a team and help with their development (training), coordinate operations with manager to ensure completion of daily objectives, report and discuss any internal or external issues that involving the operation.

Miscellaneous Provide good communication and motivational techniques and ensure all company rules are followed. Develop team leaders and ensure that associate expectations are being followed. Provide leadership on continuous improvement projects, quality initiatives, etc. as established by Logistics Quality or local site management. Demonstrated ability to work independently and handle multiple projects in a fast-paced environment. Ability to deal confidently and effectively with internal and external customers at all levels of the organization. Demonstrated proficiency in analytical and problem solving and computing skills, specifically using Microsoft Office Applications

Responsibility and AuthorityInitiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels; to verify the implementation of solutions.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

1-3 years, experience in organizational and personnel skills is helpful.

• Should have good communication skills, written and oral; also helpful are leadership, supervision, and planning skills.
• Experience in ISO/TS 16949 standard.

• High School Diploma or equivalent (GED).
• 2 - 4-year college degree preferred but not required

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

Computer literate, Microsoft office

Language Skills

English (reading, writing, and verbal)

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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