Department Director, Clinical Operations

Position Description:

Every great life-changing discovery begins the same way-with new knowledge. It can change everything, from a single life to the future of entire communities. That's why academic medicine, and the continuous pursuit of knowledge, is at the center of everything we do at the Medical College of Wisconsin (MCW).

In the role of Department Director, Clinical Operations in the department of Anesthesiology you will be responsible for directing the clinical operations and administrative support functions of the Department and its clinical Divisions, managing operations strategy, personnel, and resources to ensure that goals are met in a timely and effective manner. Efficiently allocates personnel and intangible resources to create an operating environment that recruits and retains the highest quality faculty and staff. Demonstrates a commitment to continuous improvement related to compliance with regulatory and internal policies, departmental resources, and department performance. Reports directly to the Department Administrator and serves as the direct leader for clinical Division Administrators and other Departmental operations and business function leaders. Works closely with Department and Divisional leadership to maintain an environment conducive to peak performance in all areas of operation. Collaborates with MCW and Practice leaders and staff and operational leaders from clinical affiliate partners to ensure collaboration, alignment, and achievement of goals within the Department. Demonstrates a commitment to continuous improvement related to compliance with regulatory and internal policies, departmental resources, and department performance.

Primary Functions

• Directs, supervises, and coordinates clinical operations and administrative support functions and activities across divisions within a department.
• Supervise, mentor and coach Division Administrators and other direct reports and allocate tasks appropriately.
• Operationalize departmental clinical program development.
• Lead the Department's workforce planning activities for faculty, APPs, and staff
• Coordinates and leads department initiatives related to employment, benefits, training, and development, in collaboration with the Office of Human Resources.
• Oversees human resources actions related to employee recruitment, selection, termination, salary, and disciplinary actions and decisions.
• Oversees visa, licensing, and credentialing processes for employees and serves as the main contact for all Departmental Human Resources matters.
• Develops, implements, interprets and monitors adherence to department policies, objectives, and operating procedures.
• Collaborates with Department Administrator and Unit Finance Director to develop, audit, and approve clinical budgets and financial reports and action plans.
• Leads changes necessary to reach financial goals.
• Inspires department by reinforcing MCW Code of Conduct, MCW values and missions, employee engagement, performance, and productivity to enhance departmental effectiveness.
• Identifies and leads objectives and coordinates with Department Administrator, Practice, Affiliates, Faculty, and committees to implement change and development.
• Serves as a member of the Department Chair's Executive Leader Team Direct program development.
• Participate on appropriate committees relevant to the advancement of the Department's clinical mission and workforce.
• Ensure accurate clinical program data and progress updates are reported to Department, Practice, and Affiliate leaders and other stakeholders

Preferred Schedule:



8am-5pm

Position Requirements:

Knowledge-Skills-Abilities

Knowledge Domains

• Administration & Management - knowledge of business and management principles required for strategic planning, resource allocation, human resources administration, leadership, and performance management of people and resources.
• Human Resources - knowledge of principles and procedures for recruitment, selection, talent development, compensation, benefits, and information systems.
• Psychology & Counseling - knowledge of human behavior and behavioral motivators required to accurately recognize differences in ability, personality, learning, and motivation in order to effectively counsel and lead direct reports.
• Communication & Media - knowledge of media production, communication, and dissemination techniques, methods, and best practices to effectively communicate information and provide feedback in a timely manner in a variety of forms.
• Grants, Contracts, and Research Administration - knowledge of pre-award, post-award, and compliance considerations regarding grants and contracts necessary for providing feedback related to proposals and coordinating resources.
• Tools & Technology - knowledge of desktop and mobile computers and technology as well as department specific analytical and scientific software. Understands database, enterprise resource planning (ERP) software, project management software, word processing software, and spreadsheet software.

Skill Domains

• Critical thinking skills - uses logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to solve problems.
• Speaking - applies knowledge of communication to speak in small to large groups to effectively inspire, persuade, or inform all relevant stakeholders.
• Judgment and Decision making - effectively considers relative costs and benefits of decisions and anticipates scenarios in order to reach the most appropriate decision.

Ability Domains

• Oral comprehension and expression - ability to exchange information presented verbally in a manner that can be understood at multiple organizational levels, aptitudes, and levels of experience
• Written comprehension and expression - ability to form, deliver, and receive ideas presented in writing in a manner that can be understood at multiple organizational levels, aptitudes, and levels of experience.
• Problem sensitivity - ability to anticipate when barriers or obstacles might arise and then proactively taking action to removing barriers or workplace challenges.

Specifications

Appropriate experience may be substituted on equivalent basis

Minimum Requirements:

• Bachelor's degree
• 5 years OR MHA or MBA with a minimum of 2 professional experience in a healthcare, administrative, or related setting

Preferred Qualifications:

• Master's degree
• Background in Business Administration or Healthcare Administration

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Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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