IT Support Engineer II, Hardware and Inventory

Segra is searching for a dynamic and experienced IT Support Engineer II, Hardware and Inventory to work in our Kansas City, MO office.

Role Overview:

• Become part of the IT Hardware and Inventory team within the IT Support and Operations team.
• Process and manage the hardware inventory for the Segra user base, within the scope of the IT Support and Operations team.
• Responsible for building computers (new or refurbished) to issue to internal users as well as provide said internal users with all other applicable IT equipment (cell phones, peripherals, AV equipment, etc.)
• Responsible for IT onboarding for new hires.
• Process and re-inventory the equipment for all users that off board or separate from the company.
• Responsible for maintaining the on-hand inventory.
• Responsible for inventory replenishment and/or submitting orders for approval to management for equipment purchasing as needed.
• Work with vendors/suppliers directly to vet user related equipment (computers, peripherals, cell phones, AV equipment, etc.) as directed by IT Leadership.
• Maintain concise documentation for inventory (across multiple systems as needed).
• Must consistently provide positive customer service and is expected to train users and fellow co-workers where applicable on company issued equipment as needed.
• Expected to take on-call shifts for after hours support as determined by the IT Leadership team.
• Travel to other offices or other work sites (potentially staying overnight) to provide support and install equipment for, but not limited to, new office builds, retrofitting older offices, and other work sites as needed.
• Have excellent customer service skills.
• Highly skilled in time management, inventory management, project management and should be able to adapt to a constantly shifting IT landscape.
• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
• Handle all other duties as requested by their manager.

Qualifications

• Education: 2-year degree or equivalent certifications/experience
• Certifications Recommended: A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Certified: Security, Compliance, and Identity Fundamentals, Cisco Certified Network Associate (CCNA)
• Experience: At least 3 to 5 years of IT-related work experience. Must provide documentation.
• Key Competencies: Strong customer service and project management skills. Strong aptitude for Inventory management and processing. Ability to operate with minimal supervision. Assist with vendor relations and management to stay current with new makes and models of computers, peripherals, cell phones, AV systems, etc. Demonstrate a high level of understanding of the equipment and software standards in place by the IT Support and Operations team. Must be ready to, or willing to learn how to apply standard configurations or use various tools where needed for the following software and systems:




• KACE - Imaging and patching
• Inventory control (new hires, separations and reclaims)
• Asset Management Systems
• Horizon VDI development and support
• JAMF
• Microsoft Intune
• Privilege Manager
• Print Server Management
• FMAudit
• JAVA JRE
• Adobe/Other PDF Applications
• Active Directory Users and Groups
• GoToAssist
• LogMeIn
• Remote Desktop
• AnyMedia
• Assistance with Enterprise Servers and Enterprise Apps
• Developer Workstations and Apps
• DUO Admin portal
• MFA Experience
• IOS and Android phone support
• VOIP phones
• Broadsoft and WebEx Softphone
• Incident ticketing and processing
• Microsoft Office 365 Suite (Outlook, Word, Excel, Teams, etc.)
• Various Office Productivity Software (WebEx, Zoom, etc.)
• UPS World ship
• Windows OS
• Client VPN support
• Edge, Chrome, and other approved web browser support
• Password assistance
• Bitlocker
• Bitlocker Scripting
• Printer support (physical and Virtual)
• Windows OS updates and patching
• ServiceNow experience preferred
• Other various approved and applicable software and systems

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.