New

Assistant Vice President, Development Operations

National Multiple Sclerosis Society
life insurance, paid time off, paid holidays, 401(k)
United States, New York, New York
733 3rd Avenue (Show on map)
Aug 05, 2025
WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. The Assistant Vice President for Development Operations plays a key operational and strategic support role for the Development Department, ensuring that internal systems, tools, and processes empower fundraising teams to work efficiently, effectively, and in alignment with organizational standards. This position oversees CRM platform functionality and reporting, staff training programs, onboarding processes, and compliance across all back-end development operations. Partnering with the VP, Donor Relations & Operations, this role leads cross-functional efforts to optimize systems and workflows and creates a high-performing operational infrastructure that supports frontline fundraisers and drives donor engagement. Main Responsibilities: Oversee the administration, optimization, and user experience of the department's CRM platform (Salesforce), ensuring data integrity, customization, and alignment with fundraising strategies Ensure operational systems and processes directly support fundraising effectiveness by enabling segmentation, personalized outreach, and timely donor engagement Lead the design and delivery of technical training programs for Development staff, including onboarding, individual learning plans, and skill development related to systems, processes, and compliance Develop and implement process improvements that increase efficiency, accuracy, and consistency across development operations Collaborate with Donor Relations on the gift acknowledgement process, ensuring timely, accurate, and donor-centric communications that align with organizational standards Create and maintain documentation and training resources for system use, process flows, and fundraising operations protocols Influence organizational and data policies, ensure ongoing adoption and compliance, and audit standards related to donor records and fundraising activity Collaborate with key internal stakeholders and cross-functional teams to align back-end development systems with broader institutional systems and reporting needs Serve as a go-to resource for CRM reporting, dashboards, and troubleshooting for development staff across all levels Partner with development leadership to identify knowledge gaps and address them through scalable, tailored training and coaching programs Track and analyze internal system usage and operational performance metrics to drive continuous improvement and accountability Lead change management efforts to support staff adoption of new systems, processes, and tools, fostering a culture of operational excellence What We're Looking for: Progressive experience with increasing levels of responsibility in development operations, nonprofit administration, or advancement services, including 6+ years in a technical or systems-focused role supporting fundraising teams Advanced proficiency in data management best practices, including data hygiene, reporting, and query development to support performance and strategy Deep expertise in CRM platforms (Salesforce preferred), with demonstrated experience in system administration, customization, reporting, and user support Proven ability to design and deliver technical training programs and onboarding experiences for staff at all levels Strong background in developing and implementing operational processes that support data integrity, efficiency, and compliance Experience managing donor acknowledgment processes and ensuring accuracy and timeliness in high-volume gift processing environments Solid understanding of fundraising compliance standards, data privacy regulations, and donor database best practices Exceptional project management skills, with the ability to oversee cross-departmental initiatives and deliver outcomes on time and within scope Excellent written and verbal communication skills, with the ability to translate complex systems and data into clear, user-friendly guidance Demonstrated ability to work collaboratively across departments and with diverse internal stakeholders in remote and hybrid environments Comfortable managing multiple projects simultaneously and adjusting to shifting priorities in a fast-paced setting Location Requirements Remote - Flexible Location Willingness and ability to travel 20% or more for internal planning sessions, regional meetings, and organizational events Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Compensation \| Benefits: The estimated hiring compensation range for this role is $110,000-$125,000. Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people! We're committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Leadership- Leading Others The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.