Application Analyst I

Job Title: Application Analyst I

Location: System Business Office

Department Name: IT&S Behavioral Health

Req #: 0000209984

Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Overview:

The Application Analyst I is the primary support for the assigned application,

In addition to the duties discussed in the Role Description, the Application Analyst I is responsible for the following:

Executing Application Design and Build:

• Designing and building the related application
• Working with Operations, alongside members of their application team, to optimize the design of the application s capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
• Building data fields, screens, templates, and customer-defined functionality, as required
• Reviewing the proposed training curriculum alongside members of their application team
• Following build standards and maintaining synchronization between environments in collaboration with environment team

Application Support:

• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates

Documentation and Communication:

• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing,
• Contacting the customer regarding ticket resolution if resolved or unable to fill request,
• Logging decisions and issues/risks in designated trackers during build/projects
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with higher level analysts and supervisors to determine necessary escalations

Project Management:

• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution, and closure of all issues
• Following the change control process and any required changes
• Developing test scripts for new systems, complying with version upgrades and system modifications

Requirements:

• Universal Behavioral Competency Standards
• Customer Service/Patient Satisfaction
• Provides a compassionate and supportive environment with prompt and consistent service,
• Confidentiality
• Adheres to patient rights: provides for the confidential treatment of all communications and records,
• Professionalism
• Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors,
• Communication
• Listens and communicates effectively

Interested in learning more about our IT&S team? Check out this video from our leadership team! https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy