Medical Assistant Lead, Prompt Care
 Wentworth-Douglass Hospital(WDH) | |
 United States, New Hampshire, Dover | |
| 10 Members Way (Show on map) | |
 Aug 04, 2025 | |
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We are seeking a full-time, 40-hour Medical Assistant Lead to support our Prompt Care location! Our practice is in a state-of-the-art facility located at 10 Members Way in Dover, NH 03820.
We are looking for someone who is able to be flexible with scheduling. Our office is open Monday-Thursday 8am-7pm, Friday 8am-5pm and Saturday 8am-2pm. In addition to these operating hours, Prompt Care is open for limited hours (8:00am-2:00pm) on the following holidays: MLK Day, Presidents' Day, Memorial Day, Juneteenth, Labor Day, and Indigenous Peoples' Day. Prompt Care aims to deliver convenient, top-notch care, and these expanded operating hours better meet the needs of our patients. As we look to expand services there may be a need for additional coverage outside of the shifts mentioned above. The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency. Does this position require Patient Care? Yes Essential Functions -Assists in complex office-based procedures and provides clinical oversight for quality control programs. -Provide leadership to the medical assisting team, including training, mentoring, and performance guidance. -Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources. -Foster a positive and collaborative team environment, promoting teamwork and professional growth. -Coordinate patient flow, ensuring timely and efficient delivery of care. -Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination. -Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team. -Assists with competency assessment for other MAs and provides input on performance evaluations. Education Basic Life Support [BLS Certification] preferred Strongly Preferred: - Experience in a Urgent Care, Primary Care or Express Care preferred Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |