Concierge Advocate

We're Hiring: Concierge Advocates
Location: Onsite Long Beach, CA
Employment Type: Full-Time

At SCAN Health Plan, we believe that every member deserves to be heard, supported, and cared for. We are looking for empathetic and compassionate individuals who are passionate about making a difference in the lives of others, especially older adults, and those navigating their health plan benefits.

If you're someone who listens with your heart, takes pride in helping others, and brings a positive, solution-oriented mindset to every conversation, we want to meet you.

About the Role

As a Member Experience Advocate, you'll be the first point of contact and trusted advocate for our members. You'll help them navigate everything from benefits and eligibility to claims and referrals-ensuring they feel supported every step of the way. Your role is key to making members feel valued, heard, and well cared for.

What You'll Do

• Serve as a knowledgeable and caring resource for members, answering questions and resolving concerns with empathy and professionalism.
• Provide timely, accurate, and thorough responses to member inquiries by phone, email, and written communication.
• Educate members and caregivers about plan options, benefits, and services to empower them in their healthcare journey.
• Own members' concerns follow up, follow through, and always strive for resolution and satisfaction.
• Partner with internal departments and external providers to coordinate solutions and improve the member experience.
• Participate in outbound call campaigns that support member retention and satisfaction.
• Document interactions thoroughly and accurately to ensure seamless support and compliance.
• Bring curiosity and innovation, especially around how technology and AI can enhance service delivery.

What We're Looking For

• Empathy, patience, and a passion for helping others, especially seniors and those navigating complex healthcare decisions.
• A team player with excellent communication skills who thrives in a fast-paced, mission-driven environment.
• A problem solver who can think on their feet and takes initiative to go above and beyond.
• Someone excited to learn, grow, and be part of a dynamic team that values both compassion and innovation.

Why SCAN?

• Be part of a mission-driven organization that makes a real difference.
• Join a team that values human connection, purpose, and progress.
• Competitive compensation and full benefits package.
• A culture of inclusion, support, and forward-thinking.

What's in it for you?

• Base Pay Range: $20.14 - $23.00 USD
• Work Mode: Onsite
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1