New

SMC Concierge Supervisor

Stratton Mountain Resort
parental leave, sick time, 401(k)

Aug 03, 2025
Seasonal (Seasonal) At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY The Concierge Supervisor oversees the day-to-day operation of the concierge desk, ensures exceptional member/guest service, and financial profitability. The supervisor also takes an active role in identifying, initiating, and executing new business and service opportunities within the Stratton Mountain Club. This is a full-time seasonal position, paid at $22.00/hr. ESSENTIAL DUTIES Oversees all day-today operations of the SMC concierge desk Refinement, development, implementation, & training of customer service standards, guest experience systems, hospitality standards, company values, strategies, tactics, & initiatives Support of all first-floor customer facing operations Proficient to lead in IT / POS systems Ensure opening and closing responsibilities are met and followed Liaison between SMC, Guest Services, & Slopeside Valet Parking Responsible for concierge desk staff scheduling, staffing levels, & recruitment Upkeep of communication boards for team members Organize the concierge desk so that information, forms, log books, etc. are stored properly and are easily locatable Additional duties as assigned EDUCATION & EXPERIENCE REQUIREMENTS Education: High School Diploma or equivalent, required Associates or Bachelor's degree, preferred Experience: 3+ years of high-level experience in customer service, preferred Previous front desk experience, preferred QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Exceptional customer service skills are required Experience as a leader of supervisors and/or managers Exceptional interpersonal skills including the ability to listen well Creative problem-solving skills Self-motivated, resourceful, organized, detail oriented, enthusiastic, outgoing and reliable. Must have strong computer literacy skills PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer