Customer Care Specialist

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., and Astrella Private Company Solutions, Inc. Learn more at: www.equiniti.com/us

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary
The Customer Care Specialist position is a multi-functional position fluctuating correspondence and responding to incoming phone calls. The nature of inquires received range from simple to complex and pertain to assisting shareowners and other requestors with account related instructions and information to complete various transactions.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Ability to effectively, efficiently, and professionally communicate to our customers verbally concerning EQ Unify and Link Shareholder Services, as well as the EQ Transfer Agent businesses.
• Responds to inquiries in a timely, efficient, and professional manner
• Provides assistance to shareowners and other requestors by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards.
• Typical inquires received include, but are not limited to: transfer requests and requirement, dividend payments, reinvestments, address changes, account information, tax inquiries, etc..
• Responds to online inquiries and information requests to complete account transactions
• Performs research as needed to resolve problems and inquiries
• Documents notes and ensures key data is accurately captured
• Follows up when inquiry is not immediately resolved
• Escalates calls to next level as appropriate
• Consistently adheres to quality standards, productivity standards, adherence standards, and Risk and Compliance requirements.
• Complies with all Company policies, including but not limited to, attendance, attire, and data security

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• High School/GED
• Call Center experience
• 3+ months of previous customer service experience involving written and verbal communication.
• Proficient use of Microsoft Office, with demonstrated capability in Word, Excel
• Must be able to effectively read, write and speak English
• Experience with written communication in a professional environment.
• Required to work scheduled hours to successfully perform the job responsibilities
• May work additional hours as business needs require
• Frequently subjected to interruptions, multiple calls and inquiries
• The noise level in the work environment is usually quiet to moderate

Compensation:

• $21.00 - $22.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.