Product Expert - Plant & Pipeline Operations

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

The Product Expert is a specialist in a specific module or component of the product or technology. They provide deep functional and/or technical expertise in their specific domain and are responsible for the design, development, and maintenance of their product. They are responsible for gathering, clarifying business requirements and defining processes to streamline the execution and provide technical guidance and support to other team members.

This Product Expert's mission is to serve as the functional point of contact for Pipeline Operations and Plant OT Services business areas (including the GeoSCADA application and the OT services provided by GIO for this specific position) and is the link to the various D&IT resources needed for successful implementation and support of business needs. This person is an expert with the Pipeline Supervisory Control and Data Acquisition application (GeoSCADA) and works closely with the Operations Control Center business owners to assist in day-to-day operational needs. This role also serves as the primary point of contact for the business to support the management of the OT Services provided by GIO for all the primary production facilities in the Americas

GeoSCADA Product Management

• Provide functional leadership of the GeoSCADA application and the associated integrations with other systems

• Act as the primary liaison between business and internal D&IT teams

• Define required functional, performance, security and compatibility tests to ensure all is working after integration of the product to systems

• Participate in UAT, quality control and hypercare

• Capture & understand business needs, engaging with relevant stakeholders and performing needed analysis

• Convert requirements into detailed functional and non-functional requirements,

• Secure maintenance of requirements throughout product lifecycle, translating product backlog into functional and non-functional requirements at each phase

• Analyze requirements from new business needs and compare them to the functionalities of existing GeoSCADA system, deep diving on technical and functional specifications, dependencies and interactions between new and existing systems

• Align technological components with the Product strategy

• Manage relationships with third-party vendors and partners involved in product delivery, ensuring their contributions align with product support needs and quality standards.

• Work closely with Product Manager to ensure that product features are technically feasible and sustainable within given timelines

OT Services Delivery Management

• Responsible for successful end to end delivery of the OT services to the business working with product managers within GIO

• Act as the primary liaison between technical teams and various internal and external stakeholders, including GIO Product Managers and Experts, Plant Operations Personnel, Control system Engineers, OT Protection Coordinators etc.

• Translate technical concepts for non-technical audiences and business requirements for technical teams

• Define, track, and report on key performance indicators (KPIs) related to product delivery, including timelines, budget adherence, quality metrics, and team velocity

• Maintain a strong understanding of customer needs and business objectives to ensure product delivery aligns with business demands and user expectations

• Bachelor's degree in Computer Science, MIS, or a related discipline required

• 8+ years combined experience in: Pipeline Operations, OT or SCADA operations/applications

• Strong knowledge of Plant and Pipeline Operations, processes

• Knowledge of pipeline field instrumentation, communication with distributed control systems and networking hardware.

• Customer-oriented and service-driven: Precisely answers customer requests, is attentive to customers and initiates new ideas in order to meet customer expectations.

• Strong interpersonal skills: Gets to know others and forms relationships, maintains very good relationships with colleagues, respects the ideas and opinions of others.

• Team Player:Shares knowledge and experience, cooperates and makes self available, listens, gathers information, takes into consideration the needs, ideas, opinions of others. Ability to achieve consensus between stakeholders with divergent interests.

• Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems, analyzes situations and highlights important issues, suggests adequate, valuable and feasible solutions.

• Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary and accepts the consequences and risks involved.

• Technical Abilities: Masters concepts, tools and methods related to his/her job, meets or exceeds professional requirements, keeps abreast of progress in his/her field.

• Initiative: Initiates actions, ideas or solutions spontaneously on his own, undertakes action without waiting for directives, uses all of his/her resources before asking for help, establishes his/her performance objectives and deadlines.

Our Differences make our Performance

Benefits offered:

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.