Program Manager, Executive Education, School of Professional Studies

External Applicants:

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Job Description Summary

Job Description

Essential Functions:

• Oversee the delivery of high-quality custom and open enrollment programs that lead to superior engagement and learning for working professionals. Develop and manage project plans and timelines leading to effective program delivery and high client retention. Contribute to program proposals and Statements of Work as necessary.

• Identify and coordinate program meeting sites and oversee communications and material preparation for program attendees. Maintain consistent presence for the duration of the program- be the EE face to participants. Ensure participant and client needs are met, both in and out of the classroom.

• Engage exceptional faculty to lead the design and delivery of custom and open programs to ensure appropriate and timely staffing of programs. Collaborate with faculty on program development opportunities related to their content expertise, research, and other areas of interest.

• Develop and manage customer satisfaction surveys and other evidence in client organizations to assess the impact of past engagements and promote new programs. Collaborate with other SPS teammates and departments at the University to leverage joint contacts and identify potential executive education and non-credit opportunities.

• Pursue continuous improvement by seeking input from learners, partners, faculty, and other key stakeholders to enhance and shape future program delivery.

• Manage external communications (contributions to SPS/University newsletters, other publications, etc.) to effectively promote SPS as a provider of premier custom and open programs.

• Design and manage individual program web pages, ensuring timely update to deadlines, course descriptions, and other key details.

• Maintain, update, and manage all custom, open, and 3rd party marketing lists to include past program participants, alumni, other industry/organizational contacts.

• Oversee program registration system and processes, including program setup, refunds, invoicing, and payment processing.

• Inform and foster cross-selling opportunities for EE and SPS by supporting the executive education team through effective market and partner management.

Other Functions:

• Collaborate with other University and/or external partners to ensure effective and efficient operations relevant to functional area.

• Utilize best practices in project management to see programs through from conception to final implementation.

• Work as a trusted advisor to customers, participants, faculty, and broader SPS team.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree and a minimum of five (5) years of program management, and customer support experience with corporate/non-profit/government organizations, or equivalent combination of education and experience.

• Minimum of five years of experience engaging organizational leaders with a focus on professional services.

• Support course creation, program updates, and troubleshooting on the Canvas content management system, working closely with SPS IT as needed to resolve issues.

• Demonstrated ability to identify new business/program opportunities from an existing client base.

• Act as a liaison with other partners, both internally and externally, to coordinate other program needs such as assessments, cases, and other program materials

• Demonstrated experience with CRM systems, digital marketing tools, Microsoft Office, and Google Suite.

• Stay abreast of current global business and leadership development best practices.

Preferred Education, Knowledge, Skills, Abilities:

• Master's degree in business, educational leadership, instructional design, or related field.

• Success in the role requires strategic thinking, creativity, outstanding interpersonal and communication skills, a record of quickly building credibility and trust with clients and creating exceptional customer value in program design/delivery.

• An executive presence commensurate with senior leadership of prospects and customers.

• Knowledge of custom, open enrollment, and other 3rd party leadership development program design and delivery.

• Establish credibility, influence outcomes, and work effectively and collaboratively with a wide variety of people from diverse backgrounds and cultures.

• Work as a trusted advisor to customers, participants, faculty, and broader SPS team.

Accountabilities:

• Responsible for own work.

• Responsible for supporting the EE team in achieving revenue and financial contribution metrics as established by SPS leadership annually.

Additional Job Description

Wake Forest University

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. Founded in 1834, the University is ranked among the top thirty national universities according to U.S. News & World Report. With other 5,000 undergraduates and 3,000 graduate and professional students, the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the work. Click here for quick facts about the University

The School of Professional Studies

The School of Professional Studies (SPS) is the newest school of Wake Forest University. SPS houses innovative graduate degree and non-degree programs, including certificates and other credentials, as well as relevant Executive Education courses, for working professionals. SPS is focused on developing accessible and market-relevant programs that build upon Wake Forest's current areas of strength as well as delivering future professional development education that is essential to the growing economy of Charlotte, where the School is located, and the surrounding region. SPS is at the frontier of what's next for Wake Forest University as the university boldly expands into Charlotte with the construction of an Innovation District in partnership with Atrium Health. SPS is an exciting strategic initiative for the university benefiting from strong support from the university community, including administration and trustees, and the business and civic leaders of Charlotte.

SPS has a vision to develop a new kind of leader. It helps working professionals rise to the challenges of today's dynamic job market by teaching in-demand skills and awarding sought-after credentials. The School empowers its students to adapt, grow, and excel, shaping them into leaders who will guide businesses into the future with integrity. Based in Charlotte, North Carolina, SPS offers fully online programs students can complete from anywhere, as well as opportunities to network, learn, and connect in person. Learn more about the School of Professional Studies online at https://sps.wfu.edu.

Charlotte, North Carolina

The fifth fastest growing city in the U.S., Charlotte is the most populous city in North Carolina, with more than 874,000 residents. The city is the cultural, economic, and transportation center of the Charlotte metropolitan area, especially in the financial sector. It is the second largest financial banking center in the U.S. after New York City. Home to several Fortune 500 companies, Charlotte is one of the nation's top cities expected to experience continued economic growth, particularly for start-ups.

Charlotte has opportunities and activities of a large city with the welcoming community of a small town. Great school systems, a variety of parks and outdoor venues, eclectic food scene, wonderful museums, family-friendly activities, and live entertainment venues make this city one to enjoy year around. Business Insider ranked the city 14th in its list of 50 Best Places to Live in America.

Like many great cities, Charlotte has attracted people from across the world who now call it home. The different ethnicities, ages, and religions found within the city have enhanced Charlotte's culture and sense of community.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.