Family Services Intake Assistant

Recruiting Opportunity Closes: 08.11.2025

Hourly Wage: $19.56

Hours Per Week: 40

Status: Non-Exempt - Full Time

Number of Positions: 1

Department: Social Services

Position Title: Family Services Intake Assistant

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Family Services Intake Assistant , or https://tinyurl.com/452xpxux

To apply in person go to 1865 Bill Frey Dr., Salem, OR 97305. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Jason Ramos at jason.ramos@usw.salvationarmy.org or call 503-798-4876. Mr. Ramos is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position:

The Family Services Intake Assistant is responsible for completing initial screening, completing intakes, providing information and referrals to clients as needed; enter and tracking in-kind donations in the "Others" database; assisting in food bank, Shelter and seasonal programs as needed.

Knowledge, Skills and Abilities Required:

• Demonstrate a positive attitude, good interpersonal skills, and the ability to communicate with general public in a courteous manner.
• Experience with a multi-line phone system.
• Proficient with software computer programs including Word, Excel, Access, Publisher, PowerPoint, e-mail, internet.
• Type 40 words per minute.
• Able to address multiple projects in a timely manner.
• Responsive, detail oriented.
• Ability to take projects from beginning through completion.
• Ability to work as a team player.
• Strong organizational skills.
• Ability to maintain a self-motivated and self-directed schedule.

Essential Duties and Responsibilities:

• Client/household initial screening, intake and data-entry into "Others" (internal database).
• Contact vendors to confirm payment information and payment commitment.
• Provide client/household with information and referrals to appropriate agencies to assist with their needs.
• Fill out the Shelter intake forms and input into "Others Data Base".
• Work with the shelter Lead RA on entry of clients into the shelter.
• Partner and collaborate with other agencies to provide and leverage assistance to clients/households.
• Maintain accurate records and files.
• Enter assistance type and amounts into financial ledgers.
• Assist with the food bank and other duties as needed.
• Assist with seasonal special events and projects.
• Answer phones, take messages and route phone calls from a multi-line phone system.
• Assist in compiling monthly reports and statistics.
• General filing and record keeping.
• Other duties as assigned.

Physical Requirements:

• Must be well groomed and adhere to the required dress code.
• Must be able to perform tasks of a repetitive nature without diminishing performance.
• Must be able to walk, bend, stoop, squat, twist body, stand for short/long periods of time, kneel, push, pull, have sense of touch, reach, grasp with hands and fingers, lifting and carrying up to 40 pounds unassisted, climb stairs, close vision, distance vision, talk, hear, have-eye hand coordination, have manual dexterity, speak and read, and working in noisy areas, as these movements are a regular requirement of this position.
• Must be able to sit for long periods of time in front of a computer screen.

Working Conditions:

This position may have frequent phone and in person contact with people from diverse backgrounds who may be angry, hostile, confused or frustrated. This position will work with minimum supervision and that work involves a high volume of customers coming in and out.

This position has access to confidential and private information. It is essential that confidentiality and privacy be observed.

Miscellaneous:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Education & Work Experience:

One (1) to three (3) years of office experience preferred. High School diploma required.

License and Certifications: None

Supervisor: Social Services Director, Jason Ramos