Field Quality Engineer

This position supports the Prolec-GE Waukesha Field Services Business Unit. It will primarily focus on overseeing, managing, and supporting all reported quality issues within the entire Service Business Unit to achieve optimal quality and efficiency. Additionally, it will manage both internal and external relationships to ensure compliance with standards, driving continuous improvement through audit processes and corrective action implementation. It is a blend of technical, operational, and interpersonal skills, focusing on results, planning and operational excellence.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Review, evaluate, and approve new suppliers and associated contracts based on standard qualification processes and procedures.
• Manage supplier and field engineer contracts to ensure authorization and certification for required services.
• Conduct annual contract audits and field installation audits of suppliers, establishing necessary corrective actions to ensure field work aligns with established quality standards, company policies, and relevant regulations.
• Manage supplier rating scale; issuing Supplier Corrective Actions, as needed, and following through to completion.
• Conduct internal process audits of field work, as needed, recording findings and implementing necessary corrective actions.
• Manage incoming reported quality issues, both internal and external, conducting Root Cause Analysis investigations and implementing appropriate corrective actions from inception to completion.
• Working with technical experts, participating in efforts to improve quality control processes and procedures.
• Identify areas of improvement and opportunities to enhance processes, reduce defects, and improve overall field service quality.
• Oversee the Cost of Poor Quality metrics and associated costs related to rework.
• Maintain accurate records of inspections, audits, and corrective actions through appropriate tracking mechanisms.
• Provide training, guidance, and mentorship to field technicians on quality procedures and best practices.
• Provide monthly reports to upper management for appropriate KPI tracking.

KNOWLEDGE, SKILLS & ABILITIES

• An excellent team player with strong people skills; able to build relationships at all levels of the organization.
• Ability to perform principal responsibilities; requiring collaboration with other functional groups in order to gather information, make decisions, present, and implement.
• Balance technical knowledge and QA process management methods with strong consulting skills appropriate for leading change in an evolving organizational climate.
• Familiarity with supplier rating scale systems and related scorecards.
• Familiarity with audit processes.
• Outstanding organizational skills with attention to detail.
• Effective written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office.
• Ability to work both independently and as part of a team.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Willingness to travel and work flexible hours, as necessary.

EDUCATION AND EXPERIENCE

Required Education / Experience

• Bachelor's degree in engineering or other related field with 2+ years of proven experience in Quality Assurance/Quality Systems role.

Preferred Education/Experience

• Six Sigma Certification
• ASQ Certification