Telephony Analyst

About Us:

At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact-whether we're supporting data-driven decisions, modernizing systems or safeguarding critical programs.

RELI Group is seeking a Telephony Analyst to manage and support internal-use telephony systems for our Homeland Security customer. This role provides technical leadership for the configuration, maintenance, and troubleshooting of enterprise telephony infrastructure, with responsibilities spanning operating systems, networking, security, and application support.

Responsibilities:

• Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms.
• Install, configure, operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Anaya J Series phones).
• Install, configure, troubleshoot, and resolve issues related to telephony systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP.
• Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards.
• Apply regular and emergency patches to Windows Server environments to maintain security and compliance.
• Perform system upgrades and migrations, including planning, testing, and execution.
• Conduct regular system health checks and preventive maintenance.
• Coordinate with security teams to address audit findings and implement appropriate remediations.
• Other tasks as assigned.

• Active Secret security clearance.
• Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
• Minimum of 7 years of experience supporting telephony systems in a systems administrator or engineer role.
  
  
  
  • Experience with Windows Server environments, including installation, patching, and troubleshooting.
  • Experience with telephony platforms, including Avaya and call recording/workforce management applications.
  • Experience with VMware environments, including ESXi and vCenter, for installation, upgrades, troubleshooting, and ESXi certificate management.
  • Networking experience including IPv4, ports/protocols, and monitoring.
  • Familiarity with remediation and validation of security vulnerabilities in a Windows Server environment.
  • Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems.
  • Knowledge of client/server certificate management.
  • Experience with Active Directory and Group Policy Administration.
  
  
  
  
• Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
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  Preferred/Desirable Skills:

  
  
• Prior DHS suitability
• Scripting experience (PowerShell, Linux)
• Experience with virtualization technologies (VMWare)
• Demonstrated experience with Active Directory and Group Policy administration
• Experience with security vulnerability remediation and validation

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.

The annual salary range for this position is $65,000 to $95,000. Actual compensation will depend on a range of factors, including but not limited to the individual's skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here