Medical Receptionist - Urology

Presbyterian is seeking a dedicated Medical Receptionist for Urology to support visit closure activities, ensuring seamless coordination of patient care while delivering an exceptional experience. This role plays a key part in guiding patients through the next steps ordered by the clinician.

The Medical Receptionist will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.

This is a Full Time (1.0 FTE) - Exempt: No
• Job is based at PMG - Cedar Multispecialty
• Work hours: Days

Ideal Candidate:

The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department.

If you're detail-oriented, thrive in a fast-paced healthcare environment, and are passionate about patient care, we'd love to have you on our team!

Experience

• High school diploma or equivalent required; healthcare office experience preferred

• Familiarity with prior authorization, certification, and referral processes preferred

• Must pass EPIC registration competency after clerical training

Professional Requirements

• Medical terminology training required within six months of hire

• Strong organizational, multitasking, and customer service skills

• Must pass annual competency exams and attend required staff meetings

Abilities

• Effective communication and record-keeping skills

• Proficient in EMR for scheduling and documentation

• Maintains confidentiality in compliance with HIPAA standards

• Review and follow orders entered into the EHR by the clinician
• Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging
• Obtain Prior Authorization/Referral per payor protocols
• Validates patient MyChart Access
• Prints AVS as applicable with double check for HIPAA privacy
• Collects any backend patient balance such as high deductible
• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
• Appointment reminder calls and rescheduling
• Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations
• Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Perform other duties as required

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.