Operations and Change Management Lead

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)

2900 Ames Crossing Road (Show on map)
May 28, 2025
Operations and Change Management Lead Role Summary: At Thomson Reuters, we are recruiting a team of motivated professionals to transform how we manage and leverage our data assets while effectively navigating organizational change. This is a unique opportunity to join a diverse and global team. The Data & Analytics organization is seeking a highly motivated individual with strong communication and change management skills for the position of Operations and Change Management Lead. This role will support the Data & Analytics organization with comprehensive change management, internal/external communications, and operational support while effectively translating complex data concepts into compelling narratives. You will be part of the Data & Analytics organization, whose strategic goal is to create a world-class Data & Analytics company by building, embedding, and maturing a data-driven culture across Thomson Reuters. About the role: In this role as Operations and Change Management Lead, you will focus on: Change Management & Transformation Lead end-to-end change management for key departmental initiatives Develop change readiness assessments, impact analyses, and implementation plans Create frameworks to measure adoption and effectiveness of organizational changes Partner with stakeholders to identify resistance points and develop mitigation strategies Foster strategic partnerships across business units to drive successful transformations Communications & Data Storytelling Translate complex data concepts into clear, compelling narratives for diverse audiences Develop and execute comprehensive communication strategies aligned with business objectives Create engaging content showcasing D&A initiatives, successes, and value proposition Establish measurement frameworks to track communication effectiveness and engagement Ensure all communications reflect Thomson Reuters brand standards and D&A positioning Leadership Support Directly support the Head of Data & Analytics and leadership team with internal and external communications Draft executive communications including presentations, speeches, and talking points Prepare leadership for town halls, industry events, speaking engagements, and media opportunities Facilitate internal departmental events to foster engagement and information sharing Ensure consistent messaging aligned with organizational strategy and objectives Business Operations Support Contribute to departmental strategic planning and goal setting Support budget management and resource allocation processes Coordinate cross-functional initiatives and track progress against objectives Develop and maintain operational dashboards and reporting mechanisms Identify operational efficiencies and process improvement opportunities About You: You are a fit for the role of Operations and Change Management Lead, if you have: Experience Minimum of 8 years of relevant experience in change management, corporate communications, and/or business operations Demonstrated experience in leading organizational change initiatives Background in translating complex technical or data concepts into accessible messaging Experience supporting executive communications and presentations Track record of successful cross-functional collaboration and stakeholder management Skills Change Management: Expertise in change management methodologies and implementation Data Storytelling: Ability to transform data insights into compelling narratives Strategic Communication: Outstanding written, verbal, and presentation skills with meticulous attention to detail Business Acumen: Understanding of business operations and organizational dynamics Project Management: Strong organizational skills to manage multiple initiatives simultaneously Relationship Building & Influence: Excellence in building rapport, fostering trust, and influencing stakeholders at various levels Education/Certification Bachelor's degree in Communications, Business, Organizational Development, or related field Certifications in change management (PROSCI, CCMP) and/or communications are a plus Scope of Impact Leads significant change management and communication initiatives, demonstrating creativity and ingenuity Determines work priorities based on general direction from leadership Supports budget management for departmental initiatives Contributes to the development of new principles and concepts for organizational effectiveness Provides specialist advice to middle and senior management to resolve complex organizational challenges #LI-DS4 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 - $184,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.