Collector

At Think Bank, we're on a mission to help our customers build a better financial life. If you enjoy building relationships with customers, analyzing solutions and identifying the best options for customers' needs, the Collector role may be a great fit for you.

As a Collector you will serve as an integral part of Think's Account Security and Collections team to provide high-level customer service working directly with customers to cultivate relationships and ensure the success of every account and loan.

On a daily basis you may find yourself:
* Proactively contacting and establishing relationships with customers to work towards resolutions on delinquent accounts and loans
* Minimizing Think's losses by arranging and negotiating payment schedules and identifying appropriate solutions for customers
* Protecting the bank's interest by interacting with collection agents, repossession agents, and legal representatives.
* Collaborating with team members and supporting the Account Security and Collections department to ensure protection of Think and our customers.

Education and Experience Requirements:

• Bachelor's degree in accounting, business, finance, or related field or High School Diploma, GED, or equivalent plus 2 years' experience in accounting, finance, or banking

• Two years' bank collections and/or lending experience preferred

Schedule: This is a full-time position working approximately 40 hours/week. Typical hours are Monday-Friday, 8-5

Compensation: $32.33/hour, non-exempt

Benefits:The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

We're focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they can achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience - and understand that diversity and inclusion are good for business and make our company stronger.