Field Based Clinical Practice Performance Coordinator - Orlando, FL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, dataand resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health optimizationon a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM.

We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule during normal business hours.

Primary Responsibilities:

• Assist in the review of medical records to highlight Star opportunities for the medical staff
• Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities
• Track appointments and document information completely and accurately in all currently supported systems in a timely manner
• Optimize customer satisfaction, positively impact the closing of gaps in care and productivity
• Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed
• Interaction with UHC members via telephone to assist and support an appropriate level of care; This may include making outbound / inbound calls to members and / or providers to assist in scheduling appointments, closing gaps in care or chart collection activities
• Ability to work independently in virtual setting
• Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise
• Adhere to corporate requirements related to industry regulations / responsibilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of telephonic customer service experience
• 1+ years of healthcare background experience with medical terminology
• 1+ years of working experience with Microsoft Tools: Microsoft Word, Microsoft Excel, and Microsoft Outlook
• 1+ years of working experience with and knowledge of HIPAA compliance requirements
• Ability to travel up to 75% of the time (Domestic) to local healthcare providers
• Reside within an hour from Orlando, FL
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM from Monday - Friday.

Preferred Qualifications:

• 1+ years of working experience with ICD - 9 / 10 and CPT Codes
• Experience with working in a physician, provider, and / OR medical office
• Familiarity of clinical issues
• Medical Assistant
• Pharmacy Tech with active license
• EMR and HEDIS knowledge and experience

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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