Process Quality Specialist - Quality Fundamentals/Standards

The Quality Process Specialist is the focal point of contact for all NA region inspection, certification and Quality Operations business processes and will manage the creation, deployment, implementation and execution of SPW fundamentals/Best Practices and critical QMS Operational Standards related to the production quality system. This position will also be focused on supporting NA regional plant teams, utilizing relevant data and problem-solving tools to drive issues to closure utilizing SPW CX domain methodologies. The Specialist will develop and support the execution of short-term and long-term strategies & tactics to facilitate achievement of Stellantis quality /efficiency KPI targets. This position works closely with numerous divisions and departments within CX, as well as Manufacturing, Materials & Logistics, Supplier Quality, and Engineering. The Specialist also represents Quality Operations in many forums such as IH Reviews or Plant Audits and Quality Reviews. Through strong leadership, logic and regimen, this role manages projects to ensures all NA region plant teams are working closely with key stakeholders to ensure adherence to standardized quality processes while striving to improve them and drive positive business results through customer centric actions. They will support all assembly Operations in conjunction with Safety, Quality and Delivery targets using SPW and Quality Management System standards.

Job responsibilities include but not limited to:

• Hands-on training and coaching of salary and bargaining unit employees on the Stellantis Production Way Best Practices and Quality Management System standards

• Initiate investigations of quality concerns internally, and resulting from customer feedback and utilize data to drive issues to closure

• Achieve timely completion of containment corrective actions through effective execution of Best Practices and Operational Standards

• Collaborate with Subject Matter Experts and utilize problem solving tools in day-to-day operations to drive issue resolution and process improvements

• Provide insights during development and implementation of QMS standards and be a subject matter expert and support liaison between Operations, Quality, Corporate teams and Plant Leadership

• Represent the 'Voice of the Customer' to plant teams to ensure customer is focus of processes

• Embrace and adhere to standards, while holding teams accountable to do the same to ensure our customers receive world class quality products and improve warranty metrics

• Document all assessment gaps found during audits, helping to identify opportunities for process improvement, while assisting in fast remediation

• Demonstrate a working knowledge of SCA, Quality Certification, PQG, SPW methods and QANetwork/QAMatrix

• Adhere to the Collective Bargaining Unit (UAW) contract provisions that affect area or employees under supervision

• Support the improvement of company-wide quality performance and achievement of quality and business metrics and best-in-class standings (Warranty/JD Power)

Basic Qualifications:

• Bachelor's degree or higher

• Strong business acumen and ability to analyze and translate data into visual charts/graphs etc. for reporting purposes

• Excellent organizational, interpersonal and communication (written and oral) skills with proven track record of leading teams to positive business results

• Self-starter with critical thinking skills, demonstrated with thorough root cause analysis tools and proven results through leading teams to exceed targets

• Ability to work rotating shifts that include weekends, nights, overtime as required, and ability to travel to all North American assembly plants

• Knowledge of product engineering specs, standards, and build objectives

• 3+ years quality experience in manufacturing environment

• Very strong knowledge of PFS, Broadcast and MCV systems

• Reactive Problem Solving (kaizen) tools and methodologies