New

Customer Service Representative - 2

TEKsystems
$20.50 - $21.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, White House Station
May 23, 2025
Description Work schedule-Work schedule is 9-530pm in office 5 days for 3 weeks of training then WFH 1 day in office 4 after training. Weekend work is an option depending on workload and would be OT Ability to work 40 hours a week on scheduled shift. Initial training is 9:00am to 5:30pm CT Mon to Friday. After training is concluded an 8-hour shift would be an assigned between 7am - 7pm CT. Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis Job Title: Client Scheduling Coordinator Summary: The main role of a Client Scheduling Coordinator is to function as the point of contact between the clients throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory. Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently. During the scheduling process they provide exemplary customer service. Hours of operation: Monday-Friday: 8:00am-8:00pm ET. During the week each shift is an 8-hour shift there are several scheduled shifts to cover the business hours. The first shift is 7:30am-4:00pm the final shift is 11:30am-8:00pm. Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on. This allows for the new trainee to strengthen technical skills and demonstrate proficiency. Once proficiency is demonstrated a later shift may be assigned based on business needs. Everyone may have the opportunity to work each shift at some point. Job Responsibilities: - Acting as the point of contact between the clients throughout the home assessment scheduling process - Making a high volume of outbound contacts calls/emails to secure appointments - Maintain an appointment-setting process that accommodates the needs of both clients and business partners - Follow through with all tasks in an effective and efficient manner by using company and department resources - Consistently complete tasks with an increased focus on the details to improve the scheduling experience - Proactively and clearly communicate needs and concerns - Work to collaboratively respond to inquiries within 24 hours of receipt - Provide trends availability issues and scheduling concerns in a timely manner to leadership monthly - Communicate clearly and in a professional manner with all internal and external business partners. emails phone calls MS Teams chat Skills: - Effective strong and service focused communication skills both verbal and written - Outlook-must be able to manage multiple calendars for scheduling of appointments EXCEL-Pivot tables data entry Experience/Education: - GED/High School Education- Minimum of high school diploma or equivalent college degree or currently pursuing is a plus - 1-2 years Customer Service experience Experience Level Entry Level Pay and Benefits The pay range for this position is $20.50 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in White House Station,NJ 08889. Application Deadline This position is anticipated to close on May 29, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.